Theme layout breaks when updating from php 5.6.40 to 7.2

Need help with a different issue? Search the forums or open a new ticket.

Open a support ticket

This topic has 45 replies, 4 voices, and was last updated 6 years, 11 months ago by Fem.

Tagged: layout break, php, theme break

2019-03-25 at 12:14 pm
Support Expired

#24900
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
Theme layout breaks when updating from php 5.6.40 to 7.2

Website: truecomm.co.za

Please help us fix this.

Reply
2019-03-25 at 1:32 pm

#24905
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
You can update the latest version of the theme. And can you tell us what errors it displays?

Reply
2019-04-04 at 5:30 pm
Support Expired

#24947
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
It doesn’t display a error the layout just moves to a boxed layout instead of a stretched layout.
So visually the layout breaks.
We also can’t update and wait a few days to fix it.
If we update it we need to fix the problem otherwise it looks unprofessional to our clients.

This reply was modified 7 years, 5 months ago by TrueCommunicationsZA.
Reply
2019-04-05 at 11:32 am

#24957
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
In theme option have you selected the page layout stretched? If not, It might be an issue with the latest version of PHP then you have to update the theme.

Reply
2019-04-05 at 11:40 am
Support Expired

#24958
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
Theme is already updated to latest version, and stretched is selected.
But issue still occurs.

Reply
2019-04-05 at 12:16 pm

#24959
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Looks like your support is expired. Kindly please renew your support and we will be happy to assist you. Once you have renewed your support please provide us the WP Logins so that we can take a closer look at it.

Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

Reply
2019-04-05 at 12:20 pm
Support Expired

#24960
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
I understand that our support has expired but this is something to do with a coding error on your side. We don’t need assistance to fix it on our site you need to fix the theme code to solve the problem.

Reply
2019-04-05 at 12:24 pm

#24962
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
I understand but I don’t replicate the same on my demo. Its working fine at my end. We are using PHP7.2+

This reply was modified 7 years, 5 months ago by Fem.
Reply
2019-04-05 at 12:39 pm
Support Expired

#24965
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
Did you try installing it first on php 5.6.40 and then upgrading to 7.2 because that is the problem, fresh install isn’t the problem

Reply
2019-04-17 at 5:18 pm

#25089
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
We have developed a theme based on stretched layout if you are using box layout you need to go through the particular page where the section is overflowing and don’t select the stretched layout on the page.

Reply
2019-04-17 at 5:22 pm
Support Expired

#25090
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
We are using the stretched layout, but the moment we upgrade our php to 7.2 the layout breaks and only shows boxed layout not stretched

Reply
2019-04-17 at 6:37 pm

#25091
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

Reply
2019-04-17 at 6:44 pm
Support Expired

#25092
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
This reply has been marked as private.

Reply
2019-04-17 at 6:55 pm

#25095
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Can you please provide us your site URL so we can login.

Reply
2019-04-17 at 7:04 pm
Support Expired

#25096
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
This reply has been marked as private.

Reply
2019-04-17 at 7:10 pm
Support Expired

#25098
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
If you need me to change the Php version while you test just let me know and I will do so for you.

Reply
2019-04-17 at 7:11 pm

#25099
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
We have gone through on your site everything working fine now. If still, you’re getting a problem please be specific with the particular page where you are facing the issue.

Reply
2019-04-17 at 7:15 pm
Support Expired

#25101
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
Did you check it with php 7.2 because the site is currently still at php version 5.6.40 to prevent this issue.

Reply
2019-04-17 at 7:18 pm
Support Expired

#25102
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
I just changed the php to 7.2 and now you can see the layout is broken you can check the homepage for reference

This reply was modified 7 years, 5 months ago by TrueCommunicationsZA.
Reply
2019-04-17 at 7:30 pm
Support Expired

#25104
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
Due to no reply I am changing the site back to php 5.6.40
Here is the image of the broken layout on 7.2
http://truecomm.co.za/Problems/layout.png

Reply
2019-04-18 at 12:15 pm

#25112
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
We have checked our theme is working fine with the latest version of the php 7.2 our side everything working fine. I think so it is conflicted by some other plugins.
By the way, your support is expired. For continued support please extend your support license.

And you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

Reply
2019-04-18 at 12:24 pm
Support Expired

#25114
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
Yes your theme works fine with a clean install of php 7.2 but not when you update it from 5.6.40, that is the whole problem. It is not a plugin problem it is a theme code problem.

Reply
2019-04-18 at 12:46 pm

#25115
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Thanks for informing us we will take a closer look at it.

Reply
2019-04-30 at 12:25 pm
Support Expired

#25206
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
We repurchased support for this product can you please fix this issue.

Reply
2019-04-30 at 4:58 pm

#25207
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Have you extended your support? it is not showing us your support is extended.
And we are working on this issue as soon as possible we will update you.

Reply
2019-04-30 at 5:00 pm
Support Expired

#25209
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
Hi yes, we extended our support today.
Okay great thanks it’s really urgent, we appreciate your help.

Reply
2019-05-01 at 4:17 pm

#25213
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Everything working fine with the latest version of PHP7.2 in our theme. Can you please provide your WordPress login with your site URL so we can check what might be the issue. And change the php7.2 version on your server so we can debug and see the issue.

Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

Reply
2019-05-01 at 4:50 pm
Support Expired

#25215
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
This reply has been marked as private.

Reply
2019-05-01 at 6:28 pm

#25218
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Let me know if you can chat with us on Skype as it will be much faster rather than using back and forth messaging here.

Reply
2019-05-01 at 6:55 pm
Support Expired

#25220
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
This reply has been marked as private.

Reply

The topic ‘Theme layout breaks when updating from php 5.6.40 to 7.2’ is closed to new replies.