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album ID not working in music player

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This topic has 54 replies, 6 voices, and was last updated 9 years, 7 months ago by Fem.

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  • 2016-08-13 at 6:15 pm
    Support Expired
    #15938
    geradin1
    Participant
    • Topics: 3
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    • Post count: 41

    hello
    when i put album ID(s) in the appropriated space so that they/it can play in the audio player, it does not play; but when i delete(the player is normally empty), the player sellect the last album created and play it as defaut. an it can not play more than one music. help me please

    2016-08-16 at 12:12 pm
    #15970
    Anonymous
    Inactive
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    It should work because it’s working fine at my end. Kindly update the theme to latest version i.e, 5.2.0 and see whether it’s working or not. After updating if it doesn’t work then if you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.

    2016-08-16 at 12:14 pm
    #15971
    Anonymous
    Inactive
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    MusicPlay – v5.2.0 – Updated – 27th July 2016 – is available for download. Make sure you take a backup of the old version before updating to the latest version of the theme. Please do check the theme ChangeLog.txt file provided in the full package downloaded from themeforest/codecanyon.

    2016-08-16 at 3:12 pm
    Support Expired
    #15989
    geradin1
    Participant
    • Topics: 3
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    This reply has been marked as private.
    2016-08-17 at 3:57 pm
    Support Expired
    #16010
    geradin1
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    This reply has been marked as private.
    2016-08-17 at 4:46 pm
    #16011
    Wajid Khan
    Keymaster
    • Topics: 5
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    To Update the Musicplay Theme please follow this link How to Update the Theme?. You can contact us via Skype with your WP logins and URL so that we can help you on Skype Live Chat.

    2016-08-17 at 4:50 pm
    #16013
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
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    Hi
    I put Album ID(s) 10598,10586. Now audio player Working.

    2016-08-17 at 5:15 pm
    Support Expired
    #16016
    geradin1
    Participant
    • Topics: 3
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    Thank you boss. am proud

    2016-08-17 at 5:28 pm
    Support Expired
    #16020
    geradin1
    Participant
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    This reply has been marked as private.
    2016-08-17 at 6:00 pm
    Unknown Support Status
    #16021
    Wahed Khan
    Participant
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    • Post count: 1040

    Where did you get those ID’s from that you have added in player option, as i have checked your album the ID’s you have added are not there,
    Check the screen shot below.
    Use those ID’s which are present in the album.

    2016-08-17 at 6:43 pm
    Support Expired
    #16024
    geradin1
    Participant
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    2016-08-17 at 6:46 pm
    Support Expired
    #16025
    geradin1
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    thank you it is a problem of link

    2016-08-18 at 10:26 am
    #16029
    Anonymous
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    Topic is set to be resolved. If you wish to update this topic please reply here instead of creating another topic.

    2016-09-04 at 3:10 am
    Support Expired
    #16399
    geradin1
    Participant
    • Topics: 3
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    hello,
    i want to hide my name on post, and i went on forums where they told me that i should go at Appearance > Theme Options > Layout > Custom CSS. but when i look on my panel i do not see the custom.scc . plese can you help me?
    merci d’avance

    2016-09-06 at 10:51 am
    #16412
    Anonymous
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    @geradin1: You can find the Custom CSS in Theme Options/Styling/Custom CSS. Look at the attached screenshot.

    2016-09-26 at 2:47 pm
    Support Expired
    #16701
    geradin1
    Participant
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    This reply has been marked as private.
    2016-09-26 at 3:14 pm
    #16702
    Anonymous
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    Kindly deactivate your plugins one by one and see. It might be a conflict with one of your plugin.

    2016-09-26 at 4:49 pm
    Support Expired
    #16704
    geradin1
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    2016-09-26 at 6:09 pm
    #16707
    Anonymous
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    There is an issue with the sound cloud api. We are updating the player with in a day or couple of days.

    2016-09-29 at 12:38 pm
    Support Expired
    #16740
    geradin1
    Participant
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    2016-09-29 at 6:11 pm
    #16744
    Fem
    Keymaster
    • Topics: 2
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    Yes there is an update from the soundcloud server so the player is almost done with the new coding and will be released soon in 2-3 days or sooner.

    2016-10-01 at 10:38 pm
    Support Expired
    #16763
    geradin1
    Participant
    • Topics: 3
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    good evening.
    the old musics are disapearing in the player, and when i add a new song, the ranking is not respected. please for help.
    thanks

    2016-10-02 at 6:26 am
    #16767
    Fem
    Keymaster
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    We have updated the theme with new player and will be uploaded soon to Themeforest in a day.

    2016-10-04 at 10:53 am
    Support Expired
    #16812
    geradin1
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    2016-10-04 at 11:48 am
    #16816
    Fem
    Keymaster
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    We have updated the theme with new player and please download the theme and update your theme. Before making any update take a complete backup of theme and db and then test it. If the problem still persist please contact us via Skype so that we can share a screen and help you out.

    2016-10-04 at 10:00 pm
    Support Expired
    #16853
    geradin1
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    2016-10-05 at 10:20 am
    Support Expired
    #16865
    geradin1
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    2016-10-05 at 10:47 am
    #16869
    Anonymous
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    We are setting this topic to be resolved. If you wish to update this topic please reply here instead of creating another topic.

    2016-10-05 at 12:22 pm
    Support Expired
    #16874
    geradin1
    Participant
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    hello.
    please i have just updated my theme; but not all musics are inside the player, and the ranking of the ID are not respected inside the music player. it means that, when i put some ID as it may play in first position, it is not playing as first music. please can you help me?

    2016-10-05 at 12:31 pm
    #16875
    Fem
    Keymaster
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    If you can contact us via Skype with your WP logins and URL so that we can help you on Skype Live Chat.

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