theme doesn’t load

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This topic has 7 replies, 3 voices, and was last updated 5 years, 5 months ago by Fem.

Tagged: theme options

2021-02-12 at 6:00 pm
Unknown Support Status

#28313
timamigo
Participant
Topics: 5
Replies: 23
Total posts: 28
Post count: 25
Hi There,
When i want to edit (enter) the theme it only says: Loading Theme Options…
But doesn’t do more than that…
So what is wrong?

Reply
2021-02-15 at 3:48 pm

#28315
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi @timamigo,
If you can provide us WP Logins to your website with a URL then we can take a closer look at it. Make sure you set the post as a private reply so that only the admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

Reply
2021-02-15 at 4:09 pm
Unknown Support Status

#28318
timamigo
Participant
Topics: 5
Replies: 23
Total posts: 28
Post count: 25
This reply has been marked as private.

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2021-02-15 at 5:35 pm

#28319
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Can you please provide the URL

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2021-02-16 at 2:44 pm

#28323
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Kindly please update the theme to the latest version. We have already fixed these issues in the latest version.

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2021-02-16 at 2:52 pm
Unknown Support Status

#28324
timamigo
Participant
Topics: 5
Replies: 23
Total posts: 28
Post count: 25
This reply has been marked as private.

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2021-02-16 at 4:28 pm
Unknown Support Status

#28325
timamigo
Participant
Topics: 5
Replies: 23
Total posts: 28
Post count: 25
This reply has been marked as private.

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2021-03-15 at 4:50 pm

#28341
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi timamigo,
Sorry for the delay in response. Can you please elaborate on where animations are not working?
If you can provide us WP Logins to your website with a URL then we can take a closer look at it. Make sure you set the post as a private reply so that only the admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

Reply

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