INSTALLATION

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This topic has 44 replies, 6 voices, and was last updated 6 years, 3 months ago by Asiya Fatima.

2020-05-03 at 9:55 pm
Unknown Support Status

#27077
guyblake
Participant
Topics: 0
Replies: 5
Total posts: 5
Post count: 5
i have fixed the other things so far i believe, How do i change the currency symbol to pounds sterling instead of dollars that display for the packages and services ?

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2020-05-04 at 12:31 am
Unknown Support Status

#27079
Asiya Fatima
Participant
Topics: 0
Replies: 97
Total posts: 97
Post count: 325
Hi guyblake,
you can change the currency symbol from the theme options,
Go to the Appearance->Autowash Child->Autowash at the bottom you can see the currency symbol option from there you can replace dollar symbol to pounds.

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2020-05-04 at 7:43 pm
Unknown Support Status

#27086
Drawde123
Participant
Topics: 1
Replies: 24
Total posts: 25
Post count: 28
HELP + HELP
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2020-05-06 at 6:09 pm

#27095
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
@Drawde123 – I have removed the old theme and uploaded the fresh to see why the emails are getting. I switched to my email ID to see and to my surprise its sending email continuously but not sure why. So, I changed removed old theme you installed and I did a fresh installation with the theme to check if I am getting more emails now. Paypal Part is almost done just you need to enter the thank you page URL in your Paypal settings for that I’m providing your the article which shows you the steps. I will still monitor for 24 hours to see if we are getting emails after this fresh installation or not.

https://www.tipsandtricks-hq.com/ecommerce/automatically-return-customers-from-paypal-to-your-thank-you-page-3082

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2020-05-08 at 8:12 pm
Unknown Support Status

#27098
Drawde123
Participant
Topics: 1
Replies: 24
Total posts: 25
Post count: 28
This reply has been marked as private.

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2020-05-13 at 9:00 am

#27109
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
I have found all the issues you were having with mails and payment and i will be writing a complete document on how to do solve all things with 3 simple steps today for you.

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2020-05-18 at 8:57 pm
Unknown Support Status

#27130
Drawde123
Participant
Topics: 1
Replies: 24
Total posts: 25
Post count: 28
Waiting and waiting and waiting. You have beaten and subdued me. Attempted the support I paid for and now I am down the road at least 30 days and have wound up deleting all the preliminary test to STOP THE BOMBARDMENT OF 100’S of confirmation emails. They have finally stopped. Weeks after I deleted all the testing you and I completed. Confused that you would leave me like this. So
1. Fix the problems inherent in this template.
2. Honor the support I paid for – are you waiting for expiration of the support cuz the clock is ticking and we are 30 ++ into this challenge.
3. Refund my money so that I can move on. Dont know what my recourse is Envata?? PayPal?? Mastercard??

The time to act is now as this is all the time I can commit to making your template work….

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2020-05-18 at 10:56 pm
Unknown Support Status

#27131
Asiya Fatima
Participant
Topics: 0
Replies: 97
Total posts: 97
Post count: 325
Can you please send the refund request, So that we will be asking Envato to refund you.

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2020-05-19 at 7:20 pm
Unknown Support Status

#27135
Drawde123
Participant
Topics: 1
Replies: 24
Total posts: 25
Post count: 28
Thank You for your offer to refund my money for this template… Unfortunately I cannot find anywhere at Envata, Themeforest or Aivah Themes to initiate a cancellation. Please supply me with a link to a form that allows me to cancel. Thank You…..

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2020-05-20 at 3:10 pm
Unknown Support Status

#27139
Asiya Fatima
Participant
Topics: 0
Replies: 97
Total posts: 97
Post count: 325
For Initiating a cancellation you can go through the link https://account.envato.com/sign_in?to=themeforest

This reply was modified 6 years, 3 months ago by Asiya Fatima.

This reply was modified 6 years, 3 months ago by Asiya Fatima.
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2020-05-20 at 8:05 pm
Unknown Support Status

#27146
Drawde123
Participant
Topics: 1
Replies: 24
Total posts: 25
Post count: 28
BEFORE my last reply, I went to Themeforest and into my account and download. JUST LIKE EVERYTHING ELSE WITH ENVATA (except buying) -CANCELLATION is a taboo keyword = NOTHING THERE TO CANCEL. When I initially attempted to cancel the process required you as the author to sign off on the cancellation. You were able to alter that CANCELLATION with support that got me back in the game. So NOW that option of cancellation DOES NOT EXIST AT THEMEFOREST, ENVATA OR ANY FRIKKEN WHERE. H E L P !! I want to cancel and move on – wasted 5 weeks on this project… PLEASE CANCEL THIS TRANSACTION BECAUSE THIS IS TAKING UP YOUR VALUABLE TIME AS WELL. P L E A S E……

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2020-05-20 at 8:06 pm
Unknown Support Status

#27147
Drawde123
Participant
Topics: 1
Replies: 24
Total posts: 25
Post count: 28
Tries your link SIMPLE DOES NOT WORK….

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2020-05-23 at 12:17 am
Unknown Support Status

#27157
Asiya Fatima
Participant
Topics: 0
Replies: 97
Total posts: 97
Post count: 325
We have mailed to Envato regarding the refund, and the reply from Envato which text below,
Thanks for contacting us. Your request has been received and we’ll get back to you as soon as possible.
We currently have reduced staff and a significantly higher volume of enquiries. Our response time could be up to 10 days. We apologize for the delay and thank you for your patience.
Your ticket number is 1939291.
we will be expecting soon a reply from the Envato on the refund.

This reply was modified 6 years, 3 months ago by Asiya Fatima.
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2020-05-27 at 8:44 pm
Unknown Support Status

#27171
Drawde123
Participant
Topics: 1
Replies: 24
Total posts: 25
Post count: 28
This reply has been marked as private.

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2020-05-28 at 1:21 am
Unknown Support Status

#27172
Asiya Fatima
Participant
Topics: 0
Replies: 97
Total posts: 97
Post count: 325
Hi Drawde123,
Still didn’t get any response yet maybe this week hopefully we will get a response.

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