Zip code issue

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This topic has 7 replies, 3 voices, and was last updated 7 years, 3 months ago by 360netsolutions.

2019-05-22 at 11:48 am
Unknown Support Status

#25370
360netsolutions
Participant
Topics: 4
Replies: 6
Total posts: 10
Post count: 6
I am in Canada and I need to enter postal codes not zip codes. When I go to the availability page where the form is, when I type in the postal code (zip code) that I created, it says that the service is unavailable for that area. Not sure why. Is there an issue with the format of the postal code versus the zip code that could be causing the problem?

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2019-05-22 at 12:04 pm

#25371
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Please share how will be your zip codes/postal codes?

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2019-05-22 at 12:11 pm
Unknown Support Status

#25372
360netsolutions
Participant
Topics: 4
Replies: 6
Total posts: 10
Post count: 6
I believe that I am correct about the zip code issue. A Canadian postal code looks like this: L1H7W4 while a zip code looks like this: 02126. There is a clear difference; One combines letters and numbers and is 6 digits while the other only has numbers and is 5 digits. The form only can find the package with a US zip code not a Canadian one. This does not work out well for me since we are a Canadian company. Please let us know how we can fix this. Thanks!

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2019-05-22 at 12:34 pm
Unknown Support Status

#25374
360netsolutions
Participant
Topics: 4
Replies: 6
Total posts: 10
Post count: 6
Also is it possible for them to just search by postal code instead of having to fill out a long form? They should just be able to enter the city name or postal code. I do not need their name and email address or phone number at that point just for them to see if they can have the service. Is there a way to remove the other form fields?

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2019-05-22 at 3:42 pm

#25380
Fem
Keymaster
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Regarding the zipcode yes we added the feature only for the integers but no issues we will consider a small change for you to accept the other letters including the integers and give you an update soon.

Currently, we don’t have an option to remove the fields in the search but will look into this feature in the future updates to opt-in or out for the fields.

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2019-05-27 at 10:17 pm
Unknown Support Status

#25413
360netsolutions
Participant
Topics: 4
Replies: 6
Total posts: 10
Post count: 6
Have you made the change to the zip codes yet so that it is not only numbers and 5 digits? We need it to be letters and numbers and 6 digits long. We are running a business and this is a time sensitive matter. Please let me know when you can get this done. Thanks

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2019-05-28 at 11:18 am

#25414
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
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If you want to allow zip code accepts numbers as well as alphabets with length 6 digits then go through the directory path ..\wp-content\plugins\isppro\assets\js\isppro-frontend-script and find var reg = /^[0-9]+$/; Line no: 52 and replace with this var reg = /^[ A-Za-z0-9]*$/;

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2019-05-29 at 10:45 pm
Unknown Support Status

#25435
360netsolutions
Participant
Topics: 4
Replies: 6
Total posts: 10
Post count: 6
Thank you so much!!!! It worked beautifully!

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