WPBakery Page Builder

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This topic has 6 replies, 2 voices, and was last updated 6 years ago by Fem.

2020-09-07 at 8:12 pm
Unknown Support Status

#27570
mgravlee
Participant
Topics: 12
Replies: 19
Total posts: 31
Post count: 26
I have used WPBakery Page Builder to modify the storeup theme. Now with
WP 5.5.1 installed the site won’t come up unless I deactivate WPBakery. And when I deactivate WPBakery I end up with a bunch of code on the screen like:
[vc_row full_width=”stretch_row” content_placement=”middle” css=”.vc_custom_1532518673472{padding-top: 20px !important;padding-bottom: 30px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_column_text]

What is the best solution to the problem?

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2020-09-07 at 8:29 pm

#27571
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi mgravlee,
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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2020-09-07 at 8:34 pm
Unknown Support Status

#27572
mgravlee
Participant
Topics: 12
Replies: 19
Total posts: 31
Post count: 26
This reply has been marked as private.

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2020-09-07 at 10:09 pm

#27573
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Please have a look at your site, the issue has been fixed. Now you can activate the WP Bakery plugin and can modify the theme accordingly.

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2020-09-07 at 11:12 pm
Unknown Support Status

#27576
mgravlee
Participant
Topics: 12
Replies: 19
Total posts: 31
Post count: 26
Unfortunately https://coolairstorage.com/ does not appear to be fixed. The code is still showing.

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2020-09-08 at 12:56 am
Unknown Support Status

#27577
mgravlee
Participant
Topics: 12
Replies: 19
Total posts: 31
Post count: 26
Wow! I was wrong. Once I activated WPBakery everything worked.

Thanks!

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2020-09-08 at 3:01 am

#27580
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Glad to hear, If you have any further queries or need any assistance feel free to reach us our support staff will get back to you momentarily.

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