wp bakery editor not working

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This topic has 11 replies, 3 voices, and was last updated 6 years ago by Fem.

2020-08-13 at 3:41 am
Unknown Support Status

#27335
appsolutesuccess01
Participant
Topics: 7
Replies: 19
Total posts: 26
Post count: 39
PLEASE HELP! I use this theme on 3 websites. I updated WordPress and now I can not edit the pages with WP BAKERY in the back end. I can at first choose edit with WP Bakery when choosing the page to edit which brings me to edit the page live then if I chose to go to backend I do not have the WP bakery option anymore. I reviewed all my settings to ensure that pages was checked off to be used with Wp Bakery and everything looks fine. This happens when on ASGPestControl.com/wp-admin user:asg pswd:Bedbug@86

On https://proforcepestsolutions.com/wp-admin user:info@proforcepestsolutions.com pswd PetControl1! I select edit with WP bakery and a white page only opens up not even the front page.

I also can not open YOAST SEO when on the pages.

I also tried to delete the theme to reinstall it and was not able to do that either. I could not delete any of the themes loaded.

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2020-08-13 at 12:48 pm

#27339
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi appsolutesuccess01,
Can you Please send correct logins I was unable to login.

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2020-08-17 at 1:26 am
Unknown Support Status

#27384
appsolutesuccess01
Participant
Topics: 7
Replies: 19
Total posts: 26
Post count: 39
This reply has been marked as private.

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2020-08-17 at 4:51 pm

#27395
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi appsolutesuccess01,
Please have a look at your site WP BAKERY plugin is working fine now. Actually, there are some bugs with WordPress’s latest version we are working on it. So that it is compatible with WordPress 5.5 version we will notify you when it has been done. Kindly please do not update the WordPress 5.5 version. If you have any further queries or need any assistance feel free to reach our support staff will get back to you momentarily.

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2020-08-22 at 10:34 pm
Unknown Support Status

#27440
appsolutesuccess01
Participant
Topics: 7
Replies: 19
Total posts: 26
Post count: 39
do you have a resolution to this problem yet? I can not use the categories on the blog posts or create new ones, I can not use Yoast to optimize the post etc.

please advise as this is a challenge on several websites of mine that I am using your theme for.

Thank you Lisa

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2020-09-03 at 1:05 am
Unknown Support Status

#27504
appsolutesuccess01
Participant
Topics: 7
Replies: 19
Total posts: 26
Post count: 39
is there an update when you will have a fix for the theme? I can not edit any of the widgets to change info.

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2020-09-03 at 3:37 am
Unknown Support Status

#27506
appsolutesuccess01
Participant
Topics: 7
Replies: 19
Total posts: 26
Post count: 39
This reply has been marked as private.

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2020-09-03 at 2:25 pm
Unknown Support Status

#27518
insecttrojan
Participant
Topics: 12
Replies: 21
Total posts: 33
Post count: 37
appsolutesuccess01 delete or set it private the first post because maybe someone can find your logins and enable the jquery helper to your site

This reply was modified 6 years ago by insecttrojan.
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2020-09-03 at 2:34 pm

#27520
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
insecttrojan saying very true enable jquery migrate helper plugin. if you finding any difficulties then you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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2020-09-04 at 12:00 am
Unknown Support Status

#27550
appsolutesuccess01
Participant
Topics: 7
Replies: 19
Total posts: 26
Post count: 39
This reply has been marked as private.

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2020-09-04 at 12:54 am

#27552
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi appsolutesuccess01,
Please share the screenshots after installing the plugin the issues displaying, so that we can take a closer look at it. otherwise, If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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