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WP Admin Error

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This topic has 4 replies, 2 voices, and was last updated 11 years, 5 months ago by Mobex.

  • 2015-04-13 at 4:21 pm
    #7534
    Wajid Khan
    Keymaster
    • Topics: 5
    • Replies: 1543
    • Total posts: 1548
    • Post count: 1876

    If you can provide us FTP details to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your FTP.

    Or you can contact me via Skype. Our Skype ID: support-aws

    • This reply was modified 11 years, 5 months ago by Wajid Khan.
    2015-04-14 at 12:58 am
    Support Expired
    #7554
    Mobex
    Participant
    • Topics: 14
    • Replies: 24
    • Total posts: 38
    • Post count: 32
    This reply has been marked as private.
    2015-04-14 at 6:10 pm
    #7556
    Wajid Khan
    Keymaster
    • Topics: 5
    • Replies: 1543
    • Total posts: 1548
    • Post count: 1876

    I Have seen there no issue with the theme. The is problem is with WordPress it has not updated correctly. You need to take full backup of your server and the update the WordPress manually. Before updating the theme you need to take backup of you config file and the theme. If you have queries please contact me via Skype. Our Skype ID: support-aws

    Regards,
    Mawk

    2015-04-15 at 12:28 am
    Support Expired
    #7564
    Mobex
    Participant
    • Topics: 14
    • Replies: 24
    • Total posts: 38
    • Post count: 32

    Thank you Mawk. I worked with our hosting support and found the index.php in WP Admin had been manipulated. The representative was able to restore the default file and it’s now working. They suggested I do a malware scan. I appreciate you looking into it as I had first thought it was a theme issue.

    All the best!

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