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When I create a new album, cannot add new media in the "album upload section"

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This topic has 2 replies, 3 voices, and was last updated 7 years, 12 months ago by Fem.

  • 2018-03-13 at 12:03 pm
    Support Expired
    #22920
    mattlok
    Participant
    • Topics: 8
    • Replies: 11
    • Total posts: 19
    • Post count: 15

    Hi Support,

    I recently did a manual update of your theme today.

    When I went to create a new album as usual, I goto the “Album Upload Option” area and in the media library I click “Select or Upload Files” and when it goes to my WordPress Media files, it is empty.

    Yet when I goto to the top of the left side bar and I click media, i see all my music and picture uploads.

    I think the linking between the “Select or Upload Files” from the “Album Upload Option” is not connecting to my WordPress library.

    This all happened after the manual update of my theme.

    Also when I updated my theme, my music player is still the same, I wanted the small current music player you have on your demo.

    I am willing to pay you guys to fix everything.

    Please let me know.

    Matt.

    2018-03-13 at 12:57 pm
    #22921
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    First, let know that from which version you have modified or updated the theme and If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.

    Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

    2018-09-10 at 11:02 am
    #24178
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Due to no response from the last message, we assume the problem is resolved and we consider closing this topic. If you have any further queries related to the same question then please re-open post your question here instead of opening a new topic.

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