Your Time:
Our Time:
← Back to discussions

Update Crashed Site

Need help with a different issue? Search the forums or open a new ticket.
Open a support ticket

This topic has 2 replies, 2 voices, and was last updated 5 years, 7 months ago by Fem.

  • 2021-03-12 at 3:13 am
    Unknown Support Status
    #28332
    thomashallman
    Participant
    • Topics: 4
    • Replies: 16
    • Total posts: 20
    • Post count: 17

    HI, I attempted to update the theme after all this time, now that there’s an update available, and I’m getting critical errors on the site. My support has ended, however, this shouldn’t be an issue as it’s a simple update that isn’t playing nicely with wordpress or the aforementioned child theme. Please advise.

    Warning: require_once(/home3/allerhg8/public_html/wp-content/themes/labora/framework/widgets//iva-wg-contactinfo.php): failed to open stream: No such file or directory in /home3/allerhg8/public_html/wp-content/themes/labora-child/functions.php on line 224

    Fatal error: require_once(): Failed opening required ’/home3/allerhg8/public_html/wp-content/themes/labora/framework/widgets//iva-wg-contactinfo.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home3/allerhg8/public_html/wp-content/themes/labora-child/functions.php on line 224

    2021-03-12 at 3:14 am
    Unknown Support Status
    #28333
    thomashallman
    Participant
    • Topics: 4
    • Replies: 16
    • Total posts: 20
    • Post count: 17

    Require_once(/home3/allerhg8/public_html/wp-content/themes/labora/framework/widgets//iva-wg-contactinfo.php): failed to open stream: No such file or directory in /home3/allerhg8/public_html/wp-content/themes/labora-child/functions.php on line 224

    This indicated that, the files iva-wg-contactinfo.php shows missing on Theme files.

    2021-03-15 at 2:06 pm
    #28339
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
    Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

You must be logged in to reply to this topic.