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This topic has 7 replies, 3 voices, and was last updated 9 years, 11 months ago by Anonymous.

  • 2016-10-03 at 7:15 pm
    Support Expired
    #16793
    italo1961
    Participant
    • Topics: 12
    • Replies: 28
    • Total posts: 40
    • Post count: 51

    Hi,
    I update the site to the new version 6
    But the version (ChildTheme) remains 4.0.0 (I can see it in themeoption music child panel ) Why?
    Is correct? Or I have to do anything else?

    Thank you very much

    Best regards

    2016-10-03 at 7:43 pm
    #16794
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Child Theme also needed to be updated. Kindly please update the child theme as well. Child theme version is 5.1.0

    2016-10-03 at 8:50 pm
    Support Expired
    #16795
    italo1961
    Participant
    • Topics: 12
    • Replies: 28
    • Total posts: 40
    • Post count: 51

    ok. I have to replace the old folder with the one in new zip-files?

    2016-10-03 at 9:44 pm
    Support Expired
    #16796
    italo1961
    Participant
    • Topics: 12
    • Replies: 28
    • Total posts: 40
    • Post count: 51

    Please help me, i don’t know how i have to do to update the child theme…..
    thank you

    2016-10-04 at 10:36 am
    #16809
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    Yes, you have to replace the old folder with the new one. But make sure you take a backup of the old folder before updating it to the new version. After updating the theme to latest version, if anything goes wrong then you can replicate the old version modified files with latest version files.

    2016-10-04 at 10:37 am
    #16810
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    Note: We are sorry to say this, your support time is expired. You need to repurchase the licence in order to extend the support for the theme.

    2016-10-04 at 1:33 pm
    Support Expired
    #16835
    italo1961
    Participant
    • Topics: 12
    • Replies: 28
    • Total posts: 40
    • Post count: 51

    Oh yes It’s true,…i’ll do it! Thank you very much

    2016-10-04 at 4:07 pm
    #16849
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    After renewing the support if you have any more doubts you can ask here in the support forum without any hassle.

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