Unable to access ISPPro settings

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This topic has 6 replies, 4 voices, and was last updated 6 years, 6 months ago by Fem.

2020-02-19 at 2:01 pm
Unknown Support Status

#26699
scott_graham_ttys
Participant
Topics: 2
Replies: 5
Total posts: 7
Post count: 8
To whom it may concern,

Could you please assist?

When accessing the following url we are unable to see the required content.

wp-admin/edit.php?post_type=packages&page=packages_settings

Thank you in advance.

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2020-02-19 at 2:11 pm
Unknown Support Status

#26700
Asiya Fatima
Participant
Topics: 0
Replies: 97
Total posts: 97
Post count: 325
Hi scott_graham_ttys,

If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

And also it looks like your support has been expired. For continued support, kindly please extend your support license for quick responses.

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2020-02-19 at 2:16 pm
Unknown Support Status

#26701
scott_graham_ttys
Participant
Topics: 2
Replies: 5
Total posts: 7
Post count: 8
This reply has been marked as private.

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2020-02-19 at 2:42 pm
Unknown Support Status

#26703
Asiya Fatima
Participant
Topics: 0
Replies: 97
Total posts: 97
Post count: 325
Hi scott_graham_ttys,
can you please elaborate on your question so that we can understand exactly what the problem is and please share a screenshot of what issue you had.

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2020-02-19 at 2:45 pm
Unknown Support Status

#26704
scott_graham_ttys
Participant
Topics: 2
Replies: 5
Total posts: 7
Post count: 8
I am unable to see any package settings.

General Settings
Localization
Email Settings

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2020-02-19 at 3:27 pm

#26706
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
I can see all the settings. Maybe I think you have to clear the cache of your PC.

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2020-03-06 at 12:42 pm

#26736
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
This support request has been awaiting your response for over 9 days.

Since we have not heard from you in over 9 days, this support request is considered to be resolved. Of course, if you feel that this request is not resolved, you may respond to it at any time and a support agent will get back to you momentarily.

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