Ultranet theme Image Posting issue

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This topic has 4 replies, 2 voices, and was last updated 8 years, 8 months ago by Fem.

2017-12-20 at 9:28 am
Support Expired

#22451
patelrus2000
Participant
Topics: 3
Replies: 5
Total posts: 8
Post count: 5
Hello,

While posting image using ultranet theme in the page, we get 404 error. When we inquired from the server support, they said that theme script is creating a false positive causing the mod sec web application firewall to trip and prevent you from posting. They have mod_sec security enabled on the server. Server support have given me the below error log.

Apache ModSecurity rule in question is ‘REQUEST-949-BLOCKING-EVALUATION.conf is causing a conflict with their theme.
The error refers to ‘/etc/apache2/conf.d/modsec_vendor_configs/OWASP3/rules/REQUEST-949-BLOCKING-EVALUATION.conf’ being the cause of it.

Can you please let me know what can I do in this case?

Regards,
Kanak

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2017-12-20 at 5:46 pm

#22452
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
What image posting issue do you have? will you please send us a screenshot

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2017-12-20 at 10:05 pm
Support Expired

#22453
patelrus2000
Participant
Topics: 3
Replies: 5
Total posts: 8
Post count: 5
Hello,

Thank you for your reply. If you have little time, I will show you when I try to insert an image in a page and post, it redirects to a 404 error.

Please do let me know your feasible time, so I can show you.

Regards,
Kanak

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2017-12-22 at 1:38 pm
Support Expired

#22460
patelrus2000
Participant
Topics: 3
Replies: 5
Total posts: 8
Post count: 5
Hello,

Thank you for your kind. Finally I am able to post the image as the problem was from the hosting server side and not in the theme.

Hosting guys solved the problem and now I am able to update the image.

Thank you once again.

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2017-12-26 at 2:43 pm

#22475
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Glad to hear about that the issue is resolved by them 🙂

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