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Theme stuck on "Loading Theme Options"

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This topic has 12 replies, 6 voices, and was last updated 4 years, 8 months ago by waterlily.

Viewing 12 posts - 1 through 12 (of 12 total)

  • 2014-08-20 at 8:02 am
    Support Expired
    #5073
    waterlily
    Participant
    • Topics: 3
    • Replies: 8
    • Total posts: 11
    • Post count: 8

    Can you please help? I purchased this theme a couple of days ago and made some customisations yesterday using a Child Theme. Everything worked when I went to bed last night, but today I can’t modify the theme options via the dashboard as the page gets stuck on “Loading Theme Options”. The page load icon goes round and round but nothing happens. I have tried the following:

    – Checked in Chrome in Firefox, same issue
    – Deactivated the child theme and tried the parent theme, the problem persists
    – Deactivated the only plugin I have installed (WP Super Cache), no change

    Everything else seems to work fine.

    Any thoughts? Has anybody else encountered this issue? Many thanks in advance

    Reply
    2014-08-20 at 10:56 am
    #5081
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Though we have fixed this recently but If you can provide us the WP Logins with FTP logins then we can take a closer look at it.

    Regards
    Maqk

    Reply
    2014-08-21 at 10:28 am
    Support Expired
    #5108
    waterlily
    Participant
    • Topics: 3
    • Replies: 8
    • Total posts: 11
    • Post count: 8

    Thanks for your reply, I was actually in a hurry and in desperation I started from scratch again and it seems to be working now – no idea what could’ve gone wrong as everything else was working fine…. Only I forgot to back up my mobile customisations to fix the responsiveness issue on the home page – doh! So need to work on that. Now I’m having trouble with the Gallery not displaying at it should… looking to see if there’s already a discussion on this, cheers.

    Reply
    2014-08-22 at 7:42 pm
    #5122
    Wajid Khan
    Keymaster
    • Topics: 5
    • Replies: 1543
    • Total posts: 1548
    • Post count: 1876

    If you can provide with WP Logins then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp logins.

    Reply
    2021-03-23 at 6:11 pm
    Support Expired
    #28349
    agucarrero
    Participant
    • Topics: 0
    • Replies: 1
    • Total posts: 1
    • Post count: 1
    This reply has been marked as private.
    Reply
    2021-03-24 at 9:44 am
    #28350
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Hi agucarrero,
    If you can provide us WP Logins to your website with a URL then we can take a closer look at it. Make sure you set the post as a private reply so that only the admin can see your wp-logins.
    Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

    Reply
    2021-04-26 at 3:23 am
    Unknown Support Status
    #28362
    WCECMedia
    Participant
    • Topics: 2
    • Replies: 6
    • Total posts: 8
    • Post count: 11
    This reply has been marked as private.
    Reply
    2021-04-27 at 11:46 pm
    #28363
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Kindly please provide us the WP Logins so that i can take a closer look at it and make a fix for it.

    Reply
    2021-04-28 at 2:54 am
    Unknown Support Status
    #28366
    WCECMedia
    Participant
    • Topics: 2
    • Replies: 6
    • Total posts: 8
    • Post count: 11
    This reply has been marked as private.
    Reply
    2021-04-29 at 12:17 am
    #28367
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    We have checked the code and its a bit lengthy code to work on. We are in the final mode of releasing the updated theme. Which will be released in this week hopefully.

    Reply
    2022-01-12 at 3:04 pm
    Support Expired
    #28479
    waterlily
    Participant
    • Topics: 3
    • Replies: 8
    • Total posts: 11
    • Post count: 8

    I am having the same problem, I see that the response from 29th April 2021 says there was going to be an updated theme released the same week, but on the Themeforest site it says the last update is from 2018, which is the one I have.

    Reply
    2022-01-13 at 2:50 pm
    Support Expired
    #28480
    waterlily
    Participant
    • Topics: 3
    • Replies: 8
    • Total posts: 11
    • Post count: 8

    In case it helps someone else, I have found a temporary solution by installing this plug-in: https://wordpress.org/plugins/enable-jquery-migrate-helper/. Once activated, I could access the Theme Options again.

    However, it looks like without a proper update of the Theme itself, it will soon become unusable due to deprecated code? This is a warning from the plugin itself:

    “Right now, you are using a plugin to support some old code in this website’s jQuery JavaScript library. That code is deprecated, meaning it is basically obsolete and is losing the support of your themes and plugins and WordPress itself. This plugin, called Enable jQuery Migrate Helper, is not a fix. It is a temporary solution to give your plugin and theme authors time to update.”

    Reply

Viewing 12 posts - 1 through 12 (of 12 total)

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