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Theme page editor not working

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This topic has 3 replies, 2 voices, and was last updated 3 years, 8 months ago by rosaliaDTWN.

  • 2022-12-15 at 9:45 pm
    Support Expired
    #28676
    rosaliaDTWN
    Participant
    • Topics: 6
    • Replies: 10
    • Total posts: 16
    • Post count: 15

    Hello, I am experiencing issues to edit or create new pages as the editor looks like unavailable and not working.

    The editor section for each page is uncollapsed and does not respond to any click.

    I already did basci troubleshooting with plugins without any result

    If I open Chrome Console it marks more than 99 warnings and 100 errors related to JQuery like these:

    Uncaught TypeError: jQuery(…).wpColorPicker is not a function
    at HTMLDocument.<anonymous> (post-new.php?post_type=page:2673:37)
    at e (jquery.min.js?ver=3.6.1:2:30038)
    at t (jquery.min.js?ver=3.6.1:2:30340)

    I cannot do any edition on my pages.

    Can you please have a look into this?

    Thank you!

    2022-12-15 at 10:28 pm
    Support Expired
    #28677
    rosaliaDTWN
    Participant
    • Topics: 6
    • Replies: 10
    • Total posts: 16
    • Post count: 15

    After further troubleshooting the problem seems incompatibility between your own plugin Storeup Core 5.0 and the included in the template plugin WPBakery Page Builder 5.4.5

    Whenever I have both activated I cannot see the WPBakery Page Builder tab on pages but of course frontend looks incomplete because of lack of Storeup shortcodes. 

    And if I deactivate WPBakery Page Builder 5.4.5  I can see the page correctly but I cannot edit/use WPBakery Page Builder 5.4.5

    Please this is very important as both items are included in your theme so after a fresh installation I still got same error.

    Thank you

    2022-12-18 at 1:34 pm
    #28678
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins. Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

    2022-12-20 at 1:24 pm
    Support Expired
    #28679
    rosaliaDTWN
    Participant
    • Topics: 6
    • Replies: 10
    • Total posts: 16
    • Post count: 15
    This reply has been marked as private.

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