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Theme Options

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This topic has 4 replies, 3 voices, and was last updated 7 years, 4 months ago by Fem.

  • 2019-05-06 at 5:04 pm
    Unknown Support Status
    #25247
    Flightandtrip
    Participant
    • Topics: 1
    • Replies: 1
    • Total posts: 2
    • Post count: 1

    Hello, i have a problem with the theme options and can`t see them in den backend?

    http://prntscr.com/nl1gwh

    Any idea what can i do ?

    2019-05-06 at 5:47 pm
    #25248
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    I think you are using the old version. Kindly please take a backup and update the theme to the latest version and let me know.

    2019-05-06 at 6:01 pm
    Unknown Support Status
    #25249
    Flightandtrip
    Participant
    • Topics: 1
    • Replies: 1
    • Total posts: 2
    • Post count: 1
    This reply has been marked as private.
    2019-05-07 at 10:31 am
    #25252
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    We have seen you installed themes multiple times 2 parent and 2 child themes it is recommended to have only 1 parent and 1 child theme take a backup of your data and reinstalled the theme as mentioned in the documentation. If still facing any issues then make debug mode true wp-config.php here we can find define( 'WP_DEBUG', false ); change to true define('WP_DEBUG', true); so we can take a closer look on it.

    By the way, your support is expired. For continued support please extend your support license.

    2019-05-15 at 4:00 pm
    #25315
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Due to no response from the last message, we assume the problem is resolved and we consider closing this topic. If you have any further queries related to the same question then please re-open post your question here instead of opening a new topic.

The topic ‘Theme Options’ is closed to new replies.