theme doesn’t load

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This topic has 23 replies, 2 voices, and was last updated 5 years, 11 months ago by Fem.

Tagged: theme doesn't load

2020-09-30 at 9:56 pm
Unknown Support Status

#27699
timamigo
Participant
Topics: 5
Replies: 23
Total posts: 28
Post count: 25
Hi there,
after installing, the theme customising part isn’t visible, it says:
Loading Theme Options…
on a total blank screen

This topic was modified 5 years, 11 months ago by timamigo.
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2020-10-01 at 11:24 am

#27701
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi timamigo,
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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2020-10-01 at 11:53 am
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#27702
timamigo
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Replies: 23
Total posts: 28
Post count: 25
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2020-10-01 at 1:11 pm
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#27703
timamigo
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Total posts: 28
Post count: 25
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2020-10-01 at 2:42 pm

#27704
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
@timamigo – Can you please provide the admin URL of your website, so that we can take a closer look at it.

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2020-10-01 at 2:48 pm
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#27705
timamigo
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2020-10-01 at 3:26 pm

#27706
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Please have a look at your site, the issues have been fixed. now you can import the demo and can customize your theme if you find any difficulties while installations or need assistance we will help you out.

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2020-10-01 at 3:45 pm
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#27707
timamigo
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2020-10-01 at 4:41 pm

#27710
Fem
Keymaster
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@timamigo – I am working on your Radiplay theme installation, please do not work when we are updating.

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2020-10-01 at 4:44 pm
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#27711
timamigo
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2020-10-01 at 5:23 pm
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#27712
timamigo
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2020-10-01 at 5:56 pm

#27713
Fem
Keymaster
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Replies: 5215
Total posts: 5217
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Please have a look at your site we had setup your theme like our live demo, And that alert message has been removed. If you have any further queries or need any assistance feel free to reach us our support staff will get back to you momentarily.

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2020-10-01 at 6:08 pm
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#27714
timamigo
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2020-10-01 at 6:31 pm
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#27715
timamigo
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2020-10-02 at 3:22 pm
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#27724
timamigo
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2020-10-02 at 3:37 pm

#27725
Fem
Keymaster
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@timamigo – Glad to hear it has been solved.

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2020-10-02 at 5:43 pm
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#27729
timamigo
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Total posts: 28
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2020-10-02 at 6:43 pm

#27732
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
I had removed the space on the homepage and made the content part below the navigation and at present, we have three header styles you can choose accordingly. We’ll consider a fixed header and we do intend to add it to our theme in our future updates.

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2020-10-02 at 6:50 pm
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#27733
timamigo
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2020-10-02 at 7:07 pm

#27734
Fem
Keymaster
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Replies: 5215
Total posts: 5217
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@timamigo – The (1/3) columns width are equal. Actually, the homepage is a page skew format. And yes, we have only left, middle and right header styles are present in our theme.

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2020-10-02 at 7:19 pm
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#27735
timamigo
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2020-10-02 at 7:49 pm

#27738
Fem
Keymaster
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Replies: 5215
Total posts: 5217
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1. Sorry as of now we don’t have any preview or overview for all the icons.
2. You can display in left section only but you can’t make it center. If you wish to display in center then you can add a custom widget for that. Which we can help you out for $25

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2020-10-02 at 8:25 pm
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#27743
timamigo
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2020-10-02 at 8:40 pm

#27745
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
The topic is set to be resolved and we consider closing this topic. If you have any further queries related to the same question then please re-open post your question here instead of opening a new topic.

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