the name falls down over the banner

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This topic has 10 replies, 3 voices, and was last updated 10 years, 9 months ago by Anonymous.

Tagged: mobile

2015-11-21 at 2:01 am
Support Expired

#11038
IMMIthaca
Participant
Topics: 8
Replies: 13
Total posts: 21
Post count: 20
when I scroll down on the home page in mobile the name falls down over the banner. See screen shot
My site developer is not permitting me to share admin login info. There should be media query fix you can share.
Thank you,
Lana

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2015-11-21 at 6:17 pm

#11069
Fem
Keymaster
Topics: 2
Replies: 5215
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Post count: 6003
We have tested with our site and its not an issue with ourside but if you can provide us only the URL not the logins then we can take a closer look at it.

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2015-11-24 at 7:46 pm
Support Expired

#11143
IMMIthaca
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Topics: 8
Replies: 13
Total posts: 21
Post count: 20
This reply has been marked as private.

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2015-11-26 at 11:52 am

#11169
Anonymous
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We have cross checked it multiple times. It is working fine at my end.

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2015-11-26 at 12:05 pm

#11170
Fem
Keymaster
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Replies: 5215
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Post count: 6003
Attached is the screenshot from our iPhone

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2015-12-09 at 10:12 am
Support Expired

#11486
IMMIthaca
Participant
Topics: 8
Replies: 13
Total posts: 21
Post count: 20
Come on guys. Seriously, I saw the issue, my client saw it and your answer was “We have cross-checked it multiple times. It is working fine at my end” I even supplied a screenshot. You don’t have to go far just inspect it in google chrome (just scroll down a quarter of an inch), you got to be able to see the issue I’ve described. Do you need me to rate you at the themeforest.net? I will and right now it won’t be a good rating. I need a CSS fix for this issue for screens 767px wide and below
Thank you,
Lana

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2015-12-09 at 1:00 pm

#11493
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
The issue was triggered just now after you elaborate the main point of it (just scroll down a quarter of an inch),..

Until now I was just checking your site and my site in many mobile devices but not by scrolling only a quarter as you said. I was scrolling a bit faster and I was missing it. Anyway its resolved now finally.

Kindly please replace the responsive.css file in css folder, I have attached the css file.

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2015-12-09 at 10:11 pm
Support Expired

#11499
IMMIthaca
Participant
Topics: 8
Replies: 13
Total posts: 21
Post count: 20
Thank you for the css fix. I’m using a child-theme, how I should proceed in this case. Thank you, Lana

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2015-12-10 at 10:19 am

#11510
Anonymous
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If you are using child theme, follow this path: Your theme folder-> css-> responsive.css.

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2015-12-10 at 10:37 am
Support Expired

#11511
IMMIthaca
Participant
Topics: 8
Replies: 13
Total posts: 21
Post count: 20
Thank you

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2015-12-18 at 11:48 am

#11677
Anonymous
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Topic is set to be resolved. If you wish to update this topic please reply here instead of creating another topic.

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