SSL Certificate not encrypted (theme related)

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This topic has 10 replies, 2 voices, and was last updated 7 years, 10 months ago by Fem.

Tagged: SSL Ultranet Theme

2018-11-12 at 11:48 am
Support Expired

#24430
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
Good day our SSL Certificate is not displaying correctly on firefox.
Below are the links to the images of the problems:
https://truecomm.co.za/Problems/TrueCom%20SSL%20Security.png
https://truecomm.co.za/Problems/TrueCom%20SSL.PNG

This is an internal theme problem that should be fixed.

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2018-11-12 at 12:23 pm

#24431
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
It’s the images that come default with the theme. Change it to your images and it will be fixed.

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2018-11-12 at 12:38 pm
Support Expired

#24432
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
We are unable to find these images in our website directory?
That is the problem. Somewhere these images are called by default but we can’t find it.
Please assist

TrueCom

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2018-11-12 at 1:40 pm

#24434
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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2018-11-12 at 1:54 pm
Support Expired

#24435
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
Can you please send us the email so we can add you?

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2018-11-12 at 2:06 pm

#24438
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
This reply has been marked as private.

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2018-11-12 at 2:09 pm
Support Expired

#24440
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
This reply has been marked as private.

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2018-11-12 at 3:02 pm

#24441
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
It was there in the coding but it isn’t showing for you. When i switched to the text code i can see that and I have removed it.

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2018-11-12 at 3:10 pm
Support Expired

#24442
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
After the changes made the site is hanging.
We are unable to log in or view our homepage etc.

Can you please advise?

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2018-11-12 at 3:12 pm
Support Expired

#24443
TrueCommunicationsZA
Participant
Topics: 5
Replies: 30
Total posts: 35
Post count: 39
It’s fine now thanks!

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2018-11-12 at 3:56 pm

#24444
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Great. If you have any more questions please feel free to ask. If you have not yet given ratings to the theme, kindly please give to the theme by going to your ThemeForest account downloads section and below the Download button of the theme, you can find the stars to click on for ratings 🙂

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