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Soundcloud Not playing

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This topic has 8 replies, 3 voices, and was last updated 9 years, 11 months ago by Fem.

  • 2016-10-04 at 9:42 pm
    Support Expired
    #16852
    destinee
    Participant
    • Topics: 3
    • Replies: 10
    • Total posts: 13
    • Post count: 19

    Hello, I had my website up and running… just yesterday I was updating the site and the links from Soundcloud was playing just fine. Today i was updating the site and none of my soundcloud music is playing on the albums or singles.

    Can you please let me know what the issue could be?

    2016-10-05 at 11:52 am
    #16871
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    You are using the older version of the theme Version: 4.3.0. Kindly update your theme to latest version 6.0.0. There is an update from the soundcloud server so the player is almost done and it is updated in the latest version of the theme. But before updating the theme make sure you take a backup of older version and the modified files etc.

    We are sorry to say this, your support time is expired. You need to repurchase the licence in order to extend the support for the theme.

    2016-10-05 at 10:38 pm
    Support Expired
    #16882
    destinee
    Participant
    • Topics: 3
    • Replies: 10
    • Total posts: 13
    • Post count: 19
    This reply has been marked as private.
    2016-10-06 at 11:12 am
    #16898
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    Your theme is not yet updated to version 6.0.0. On visiting your website style.css it is showing that you are using version 4.3.0.

    2016-10-06 at 8:08 pm
    Support Expired
    #16916
    destinee
    Participant
    • Topics: 3
    • Replies: 10
    • Total posts: 13
    • Post count: 19
    This reply has been marked as private.
    2016-10-07 at 11:32 am
    #16929
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    I saw this url http://huge-projects.tk/trak/ in the previous posts of yours. So I have checked the theme version here.

    Regarding the issue, we are taking a closer look at it and will let you know asap.

    2016-10-07 at 12:57 pm
    #16932
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    Can you please check now and let us know whether it’s working fine at your end or not.

    2016-10-08 at 7:55 pm
    Support Expired
    #16953
    destinee
    Participant
    • Topics: 3
    • Replies: 10
    • Total posts: 13
    • Post count: 19
    This reply has been marked as private.
    2016-10-12 at 4:09 pm
    #16997
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    We are sorry to say this, your support time is expired. You need to repurchase the licence in order to extend the support for the theme.

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