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This topic has 17 replies, 6 voices, and was last updated 9 years, 2 months ago by Anonymous.

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  • 2017-05-03 at 5:12 pm
    Support Expired
    #20262
    jascom
    Participant
    • Topics: 2
    • Replies: 13
    • Total posts: 15
    • Post count: 13

    The first time I load the site it runs fine as I click through the pages. But after the forth or fifth page it starts to run slow and takes ages to load the page. I check with the hosting company and looks closely at the load on the server to check that its not a server issue. I see a few other customers with the same problem and you advised them to install a cache plugin. Seems to have speeded up the site but not solved the problem. Ist this a known issue?

    2017-05-03 at 8:51 pm
    Unknown Support Status
    #20263
    Wahed Khan
    Participant
    • Topics: 0
    • Replies: 71
    • Total posts: 71
    • Post count: 1040

    Nope its not a known issue but it happens if you have the bigger audio file sizes or so. If you can provide the URL then we can take a closer look at whats happening.

    2017-05-04 at 2:19 pm
    Support Expired
    #20269
    jascom
    Participant
    • Topics: 2
    • Replies: 13
    • Total posts: 15
    • Post count: 13

    The issue is being caused by the Radio Player which sits at the bottom of each page. When I disabled the player – the site responds normally. I have installed a third party player instead as a work around.

    2017-05-05 at 3:34 pm
    Unknown Support Status
    #20282
    Wahed Khan
    Participant
    • Topics: 0
    • Replies: 71
    • Total posts: 71
    • Post count: 1040

    Without seeing the URL we can’t say where is the problem, So if you can provide a URL we can take a closer look at it.

    • This reply was modified 9 years, 4 months ago by Wahed Khan.
    2017-05-05 at 3:51 pm
    Support Expired
    #20285
    jascom
    Participant
    • Topics: 2
    • Replies: 13
    • Total posts: 15
    • Post count: 13
    This reply has been marked as private.
    2017-05-05 at 4:21 pm
    Unknown Support Status
    #20286
    Wahed Khan
    Participant
    • Topics: 0
    • Replies: 71
    • Total posts: 71
    • Post count: 1040

    I have checked and It’s working fine at our end.

    2017-05-05 at 5:36 pm
    Support Expired
    #20287
    jascom
    Participant
    • Topics: 2
    • Replies: 13
    • Total posts: 15
    • Post count: 13

    Yes – site is working fine because the Radio player that comes with your site is disabled. I have had to install a 3rd party player instead.

    2017-05-05 at 6:12 pm
    Unknown Support Status
    #20288
    Wahed Khan
    Participant
    • Topics: 0
    • Replies: 71
    • Total posts: 71
    • Post count: 1040

    Ok, no problem.
    Is there anything else that i can assist you with.

    2017-05-05 at 6:25 pm
    Support Expired
    #20289
    jascom
    Participant
    • Topics: 2
    • Replies: 13
    • Total posts: 15
    • Post count: 13
    This reply has been marked as private.
    2017-05-05 at 6:48 pm
    Support Expired
    #20290
    jascom
    Participant
    • Topics: 2
    • Replies: 13
    • Total posts: 15
    • Post count: 13

    Or if you can tell me how to the get the radio player playing in a widget in the sidebar instead of the footer – that might work.

    2017-05-06 at 5:00 pm
    #20293
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    I have added your radio player URL in my live demo. http://www.aivahthemes.com/musicplay/ and I see the site runs smoothly. I think it is one of your plugin which conflicts or making slow.

    2017-05-08 at 2:48 pm
    Support Expired
    #20297
    jascom
    Participant
    • Topics: 2
    • Replies: 13
    • Total posts: 15
    • Post count: 13
    This reply has been marked as private.
    2017-05-09 at 2:01 pm
    #20304
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
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    • Post count: 6003

    I want to you to check that it works with the theme it’s not a theme issue as far as I know. But still not sure why it is not loading at your end. I use currently 5.6+ but earlier it was 5.4+

    2017-05-09 at 2:16 pm
    Support Expired
    #20306
    jascom
    Participant
    • Topics: 2
    • Replies: 13
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    • Post count: 13

    I was using 5.6 but I upgraded to 7.1 so maybe that is the reason.

    How do I get the radio player to play in a widget on the sidebar instead of inthe footer?

    2017-05-09 at 2:41 pm
    #20307
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    I think that’s an impact.
    We have not yet tested the WordPress in PHP7.1 and the theme also. We will consider testing with that environment and see if its compatible or so and will update you on this soon.

    2017-06-02 at 4:36 pm
    #20732
    Wajid Khan
    Keymaster
    • Topics: 5
    • Replies: 1543
    • Total posts: 1548
    • Post count: 1876

    Topic is set to be resolved because of no reply. If you wish to update this topic please reply here instead of creating another topic.

    2017-06-27 at 9:15 am
    Support Expired
    #21007
    oliver23
    Participant
    • Topics: 2
    • Replies: 7
    • Total posts: 9
    • Post count: 7

    Just in case ! I have php 7.1 and Nginx and the theme work super good! my site is https://labachatera.com and i use w3 total cache

    2017-06-27 at 10:39 am
    #21012
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
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    • Post count: 0

    @oliver23: Can you please elaborate your question?

    We are sorry to say this, your support time is expired. You need to repurchase the licence in order to extend the support for the theme.

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