Site broken after updating Hostmev2 theme

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This topic has 5 replies, 2 voices, and was last updated 11 years, 7 months ago by Fem.

2015-01-22 at 2:22 am
Support Expired

#6634
FailProof
Participant
Topics: 3
Replies: 5
Total posts: 8
Post count: 5
Hi Support,

We updated the theme today to the latest version after receiving an email about an available update.
After the update we are having serious problems with our website:
1. We cannot access the wp-login.php page of the website
2. The front-page design is messed up (the subpages menu is aligned to the center/left and not to the right like it was)
3. All the subpages are not opening correctly.

We need you help asap!

As the wp-login.php is not accessible, we will need you to remote to the server. Are you doing remote support?
I can give you remote access to the server to check everything.

Let me know how we can continue as soon as possible.

Thanks!

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2015-01-22 at 8:21 pm

#6647
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.

This reply was modified 11 years, 7 months ago by Fem.
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2015-01-22 at 10:35 pm
Support Expired

#6652
FailProof
Participant
Topics: 3
Replies: 5
Total posts: 8
Post count: 5
This reply has been marked as private.

Reply
2015-01-23 at 11:21 am

#6668
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
I’m online in Skype.

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2015-02-03 at 9:40 am
Support Expired

#6815
FailProof
Participant
Topics: 3
Replies: 5
Total posts: 8
Post count: 5
This reply has been marked as private.

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2015-02-03 at 12:12 pm

#6817
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Fixed the issue

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