Thank you for developing a lovely theme – I am experiencing some issue and also have some questions. I have documented these and put them on Google Drive –
The WEBSITE is http://kittygroove.dreamhosters.com running on a DREAMHOST sub domain (shared hosting) using WP 3.8 with several plug ins (defined in the DOC ABOVE)
If you are able to review the questions and issues and revert ASAP I would much appreciate it
FOR THE SAKE OF THE FORUM THE ISSUES AND QUESTIONS ARE:
1) CANT CHANGE PERMALINK (have used the suggested workaround) however I am concerned this may be causing ISSUE #4 (see below)
2) GOOGLE ANALYTICS (latest analytics code) doesn’t seem to be recognized (have used a plugin to achieve this so LOW PRIORITY)
3) The instructions for ADDING VIDEO ITEM (within the THEME & DOCUMENTS) were not so CLEAR FOR ME – it TOOK ME 8+ hours to understand that only the trailing part of the URL from a YouTube link is inserted into the VIDEO ITEM (am mentioning this only so any other users don’t spend so much time trying to figure it out)
4) I am struggling with viewing ARTIST ITEMS after inserting them successfully – clicking any ARTIST ITEM that renders from the ARTIST THEME PAGE TEMPLATE redirects me HOME (but keeps the ARTIST URL?) – CRITICAL ISSUE FOR ME and I NEED HELP – IS this related to ITEM 1?
5) QUESTION – I am struggling to understand the SUB HEADER and have been UNABLE to get TWITTER to WORK (is there any documentation or examples to view for this?)
6) QUESTION – Are the SHORTCODES documented anywhere and can I view examples of the SHORTCODES in action on any LIVE SITE?
7) QUESTION (not on the GOOGLE DOC)
a) I noticed when you ADDED GALLERIES in the TUTORIALS that ALL IMAGES were the SAME ORIENTATION and seemed the SAME SIZE (would it be OK to add both PORTRAIT and LANDSCAPE orientated items to the GALLERY and IMAGES that are varying sizes from 650px wide to 1280 px wide?
b) You mention in the THEME DOCUMENTATION it is BEST to USE the LARGEST RES version of IMAGES POSSIBLE (starting from 1920px if using the SLIDER – what are the consequences of NOT doing this?)
AN UPDATE TO THIS POST
The issue with the PERMALINKS is DEFINITELY related to the issues being experienced with the VIEW ARTIST ITEM
I reset the PERMALINKS to the DEFAULT (i.e. /?=778 etc) and then changed back to POSTNAME
After doing this (removing the /?=index.php/ workaround) I was then able to VIEW ARTIST ITEMS (so that issue is resolved)
For anyone who is hesitating on purchasing the Music Play or any other theme provided by Aivah as they are in any way concerned about the support – I offer the following insight:
Withing hours of posting my issues and queries to Aivah Support Forums, I was contacted on email and then initiated a Skype Call. All of the issues that I had were discussed and we resolved every point over the Skype Call. After the Skype Call finished, I had several other questions and asked via Skype Chat if we could work though them – again within minutes I was on a call and working through my queries until they were successfully resolved.
The support offered by Aivah Themes is second to none, and per my experience they are willing to spend time understanding the issues, and resolving any technical issues while ensuring the customer understands and accepts the resolved status – OUTSTANDING SERVICE and THANK YOU!
