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Reservation Form not working

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This topic has 6 replies, 2 voices, and was last updated 12 years, 6 months ago by Wajid Khan.

  • 2014-02-18 at 3:33 am
    Support Expired
    #3031
    anagam
    Participant
    • Topics: 3
    • Replies: 5
    • Total posts: 8
    • Post count: 5

    Reservation form is not working, does not send email when submited. It does log the reservation on the backend but confirming it there does not send email either.
    Same problem with the contact form.
    The wordpress installation is in its own folder.
    I can provide access to look at.
    Thanks

    2014-02-19 at 4:46 pm
    #3061
    Wajid Khan
    Keymaster
    • Topics: 5
    • Replies: 1543
    • Total posts: 1548
    • Post count: 1876

    Please contact to your hosting provider and ask them to set email settings on your server. Everything is working fine except the reservation form so please contact you hosting service provider to configure you email setting and let me know.

    Is there anything else I can assist you with?

    Regards,
    Wajid Khan

    2014-02-20 at 4:03 am
    Support Expired
    #3080
    anagam
    Participant
    • Topics: 3
    • Replies: 5
    • Total posts: 8
    • Post count: 5

    Yes, I got a reply from Yahoo on the subject of WP being at root level: http://answers.yahoo.com/question/index?qid=20140218122908AAvq40S

    I created a test site: http://havana.anagam.com/
    Where the contact form and reservation page works perfect.

    Then I set up WP in Yahoo, on a sub folder and “imported” everything from the test site. Fixed some hand-coded links and images. Modified the really-simple index.php at root level to point to the correct subfolder. no .htaccess allowed. All is good but the forms doe not send emails. Reservations form logs the entry in the admin area but confirming does not send an email either. The contact form does not send emails.

    There’s got to be something on the theme that needs to be changed in order for the email to work.

    Pleasse advise and thanks for the response so far

    2014-02-20 at 4:05 am
    Support Expired
    #3081
    anagam
    Participant
    • Topics: 3
    • Replies: 5
    • Total posts: 8
    • Post count: 5

    I saw you ran a test where you changed the email for the reservations, did you get an email? I changed it back to one with the same domain name, an existing and working email on yahoo small business site.

    2014-02-21 at 7:22 pm
    #3121
    Wajid Khan
    Keymaster
    • Topics: 5
    • Replies: 1543
    • Total posts: 1548
    • Post count: 1876

    I see everything working perfect now. Let me know is there anything else I can assist you with?

    Regards,
    Wajid Khan

    2014-02-23 at 3:54 am
    Support Expired
    #3137
    anagam
    Participant
    • Topics: 3
    • Replies: 5
    • Total posts: 8
    • Post count: 5

    Thank you a million, please tell me, what did you do?

    2014-02-23 at 5:54 pm
    #3141
    Wajid Khan
    Keymaster
    • Topics: 5
    • Replies: 1543
    • Total posts: 1548
    • Post count: 1876

    I didn’t touch anything into your theme amazingly it start working. I have only change the email address that’s it.

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