[Aloha73]

Dear Aivahthemes
I purchased this Theme yesterday.
I expected to receive a template similar to the one you displayed:

Ei Slider

I’m new to WordPress and though not totally lacking in skills, as I have designed a website before about a year ago, I am very frustrated working with this as it’s taking a long time finding my way around. I had already e-mailed you on the same day of purchase expressing my dissatisfaction, but was told reply would take up to 10 days because of COVID-19.
I shall be deleting your WP-admin directories from my hosting server and starting afresh with another route.

KINDLY PLEASE REFUND MY PURCHASE PRICE
Many Thanks

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[Fem]

Hi Aloha73
Sorry for the inconvenience. If you can provide us WP Logins to your website with URL then we will setup the theme as shown in the demo. After setup still if you have queries then we’ll guide you.

Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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[Aloha73]

It’s too late now Mehraj.

After receiving a reply from your company stating it would take 10 days to respond, I took the decision to tell my hosting company to delete the WP directory where I started to design the website using your template, and wasted many hours of my time trying to do so!

I did not have the option to wait for 10 days.

I have already started to re-design the website from scratch and made significant progress.

PLEASE BE KIND ENOUGH TO REFUND THE PAYMENT OF $62.40 USD (RECEIPT NO: RCD27340382) THAT WAS PAID ON 29 May 2020 BACK TO THE CARD – URGENTLY

Your assistance in this matter is most appreciated.

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[Fem]

HI Aloha73,

I see that you have done steps wrong in installation may be which went wrong with the demo setup I think so. If you can provide us with the logins we can take a closer look at it and even if it is not resolved after we take a closer look we will surely give you a refund though the item once downloaded will not be given a refund.

I understand that you might be new in a few things with WordPress as not everyone will be WordPress savvy. I will be ready to help you out with the installations if you can provide the Logins.

Regards
Maqk

Reply

[Aloha73]

Dear Maqk

I notified you of the issue on the same day the software was purchased.

You sent me an e-mail stating it would take 10 days for a response!
Because of that I had to make a decision whether to continue with your software or not.

The stated time-frame was not acceptable to me, as my issues needed to be resolved.

It is too late now – as I have already spent time re-designing the website.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 I have the right to cancel ‘distance’ contracts within a cancellation period of 14 days.

I notified you ON THE SAME DAY !

I am requesting a refund under the ‘Consumer Rights Act 2015’to be processed as a matter of URGENCY.

Reply

[Aloha73]

I shall pursue the matter with TRADING STANDARDS here in the UK if the refund is not processed.
Your software has been deleted off the hosting server and has NOT been used !

• This reply was modified 6 years, 3 months ago by Aloha73.

Reply

[Fem]

How can I simply trust your words saying that it is not working without seeing the live link? I’m not the sole person selling the item. Envato has the right to refund and all. We are ready to refund if the product does not work but we need to inspect it. https://themeforest.net/page/customer_refund_policy

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[Fem]

Can you forward me the email that you got stating that You sent me an e-mail stating it would take 10 days for a response! Because of that, I had to make a decision whether to continue with your software or not. to envato@aivahthemes.com.

Reply

[Aloha73]

Fem

Your theme was purchased to assist me in creating a website for http://www.memphisrestaurant.co.uk

At present I have put up a temporary ‘under construction’ page.
You can see it if you follow the link.

I can publish my new design (incomplete) AS PROOF that your theme is NOT being used.

I spent many hours trying to resolve the problems with your software and consulted with my hosting company.

The demo would not load and there was a long list of ERRORS shown.

I will need to remove ‘Site Under construction’ to let you see the design is not using your software.

Will that be adequate proof for you?

Reply

[Aloha73]

In addition I remember what was designed was not displaying correctly on ‘mobile’ devices !

I had to abandon working with your software from total frustration, as it did not offer any flexibility to achieve what I wanted.

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[Fem]

It takes only few minutes for me to see why it’s not working and make a fix for it but it is better I give a refund as you are running out of time. I still have the right to decline refunds with refund policies of ThemeForest but still, I will give a refund instead of having long discussions with you and wasting my time as well.

Reply

[Aloha73]

I have forwarded the e-mail about the 10 days as requested.

Reply

[Aloha73]

Thank you for agreeing to offer the refund.

You are most welcome to inspect the website and see it bears no resemblance to the software that was purchased from AivahThemes.

I can remove ‘Under Construction’ and publish my progress as I’ve said before.
Just let me know and I can do that so you can satisfy yourself I am not being dishonest.

PLEASE CONFIRM YOU HAVE PROCESSED THE REFUND

Many Thanks

Reply

[Fem]

I totally understand now that you don’t know what is a marketplace. It is an email from the support Envato and we are the seller from that marketplace. That is the reason I have released a refund for you even if I make a fix for the theme in just a few minutes also in future I may have problems with you to communicate and explain things or give support to the theme. That email was from the Envato not from me. You can read it carefully wherefrom it came.

Reply