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✓ Read More button, links and comments boxes not working on Mobile

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Posted in: LifeCare

This topic has 16 replies, 3 voices, and was last updated 9 years, 9 months ago by Fem.

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Viewing 17 posts - 1 through 17 (of 17 total)

  • 2016-10-20 at 3:59 am
    Support Expired
    #17198
    detoxbuddy
    Participant
    • Topics: 5
    • Replies: 32
    • Total posts: 37
    • Post count: 34

    Hello,

    I have recently discovered that the “Read More” button, hyperlinks and comments boxes are not working on mobile devices, however they work just fine on PCs. I am using a child theme so I’m not sure if this is the issue but in any case do you have a fix for these issues?

    Thanks,
    Colin

    Reply
    2016-10-20 at 4:03 am
    Support Expired
    #17199
    detoxbuddy
    Participant
    • Topics: 5
    • Replies: 32
    • Total posts: 37
    • Post count: 34

    I should also note that this issue only occurs for the blog posts…other links seem to be fine on regular pages.

    Thanks.

    Reply
    2016-10-20 at 10:14 am
    #17200
    Fem
    Keymaster
    • Topics: 2
    • Replies: 8473
    • Total posts: 8475
    • Post count: 6003

    It’s working fine at our end.

    We are sorry to say this, your support time is expired. You need to repurchase the licence in order to extend the support for the theme.

    Reply
    2016-10-20 at 4:58 pm
    Support Expired
    #17226
    detoxbuddy
    Participant
    • Topics: 5
    • Replies: 32
    • Total posts: 37
    • Post count: 34

    Hi Pam,

    Thanks for notifying me – I have repurchased support. Where should we go from here as it is definitely not working on my end?

    Thanks.

    Reply
    2016-10-20 at 5:05 pm
    #17227
    Fem
    Keymaster
    • Topics: 2
    • Replies: 8473
    • Total posts: 8475
    • Post count: 6003

    If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.
    Note: Before providing the wp-logins to any support staff, kindly please make sure you take a backup of everything including wordpress content, theme options, widgets etc.

    Reply
    2016-10-20 at 5:40 pm
    Support Expired
    #17232
    detoxbuddy
    Participant
    • Topics: 5
    • Replies: 32
    • Total posts: 37
    • Post count: 34
    This reply has been marked as private.
    Reply
    2016-10-20 at 5:50 pm
    #17233
    Fem
    Keymaster
    • Topics: 2
    • Replies: 8473
    • Total posts: 8475
    • Post count: 6003

    Can you tell me in which mobile it’s not working because I have seen that it’s working fine at my end. Also send me the screenshot where exactly the issue persists.

    Reply
    2016-10-20 at 5:53 pm
    Support Expired
    #17234
    detoxbuddy
    Participant
    • Topics: 5
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    • Total posts: 37
    • Post count: 34
    This reply has been marked as private.
    Reply
    2016-10-20 at 5:58 pm
    Support Expired
    #17235
    detoxbuddy
    Participant
    • Topics: 5
    • Replies: 32
    • Total posts: 37
    • Post count: 34

    Oh okay actually I just discovered that it is not working in Safari browser….but it does work in Chrome on mobile.

    Reply
    2016-10-20 at 5:59 pm
    #17236
    Fem
    Keymaster
    • Topics: 2
    • Replies: 8473
    • Total posts: 8475
    • Post count: 6003

    Sure. If the issue again exists then feel free to ask.

    Reply
    2016-10-20 at 6:12 pm
    Support Expired
    #17237
    detoxbuddy
    Participant
    • Topics: 5
    • Replies: 32
    • Total posts: 37
    • Post count: 34

    Also the mobile buttons and links do not work in Samsung internet browser… this appears to be the problem at least on my end – chrome links and buttons work well but not other browsers.

    Reply
    2016-10-21 at 10:41 am
    #17242
    Fem
    Keymaster
    • Topics: 2
    • Replies: 8473
    • Total posts: 8475
    • Post count: 6003

    Why don’t you try sharing a screenshot or a video? Do you use Skype? I can share my screen and it would be much faster to assist you over Skype. If not i will continue support here on the forum.

    • This reply was modified 10 years ago by Fem.
    Reply
    2016-10-21 at 7:35 pm
    Support Expired
    #17270
    detoxbuddy
    Participant
    • Topics: 5
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    • Total posts: 37
    • Post count: 34
    This reply has been marked as private.
    Reply
    2016-10-22 at 5:49 pm
    Support Expired
    #17281
    detoxbuddy
    Participant
    • Topics: 5
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    • Post count: 34
    This reply has been marked as private.
    Reply
    2016-11-02 at 12:41 am
    Support Expired
    #17442
    detoxbuddy
    Participant
    • Topics: 5
    • Replies: 32
    • Total posts: 37
    • Post count: 34

    Hi There,

    I still have not received any reply or solution for this problem – once again: mobile buttons and links do not work in Samsung internet browser or Safari… Chrome links and buttons work well but not other browsers.

    Can you please advise or let me know of a time to meet via skype.

    Thanks.

    Reply
    2016-11-02 at 11:44 am
    #17448
    Fem
    Keymaster
    • Topics: 2
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    • Total posts: 8475
    • Post count: 6003

    Support timings for giving responses on Skype are from 12AM – 5PM – Time zone is GMT 5:30+. You can contact us based on our timezone. Also provide us your skype id here.

    Reply
    2017-02-15 at 5:21 pm
    #19234
    Fem
    Keymaster
    • Topics: 2
    • Replies: 8473
    • Total posts: 8475
    • Post count: 6003

    We are setting this topic to be resolved because of no reply. If you wish to update this topic please reply here instead of creating another topic.

    Reply

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