Read More button, links and comments boxes not working on Mobile

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This topic has 16 replies, 3 voices, and was last updated 9 years, 6 months ago by Anonymous.

Tagged: Removed logins

2016-10-20 at 3:59 am
Support Expired

#17198
detoxbuddy
Participant
Topics: 5
Replies: 32
Total posts: 37
Post count: 34
Hello,

I have recently discovered that the “Read More” button, hyperlinks and comments boxes are not working on mobile devices, however they work just fine on PCs. I am using a child theme so I’m not sure if this is the issue but in any case do you have a fix for these issues?

Thanks,
Colin

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2016-10-20 at 4:03 am
Support Expired

#17199
detoxbuddy
Participant
Topics: 5
Replies: 32
Total posts: 37
Post count: 34
I should also note that this issue only occurs for the blog posts…other links seem to be fine on regular pages.

Thanks.

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2016-10-20 at 10:14 am

#17200
Anonymous
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It’s working fine at our end.

We are sorry to say this, your support time is expired. You need to repurchase the licence in order to extend the support for the theme.

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2016-10-20 at 4:58 pm
Support Expired

#17226
detoxbuddy
Participant
Topics: 5
Replies: 32
Total posts: 37
Post count: 34
Hi Pam,

Thanks for notifying me – I have repurchased support. Where should we go from here as it is definitely not working on my end?

Thanks.

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2016-10-20 at 5:05 pm

#17227
Anonymous
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If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.
Note: Before providing the wp-logins to any support staff, kindly please make sure you take a backup of everything including wordpress content, theme options, widgets etc.

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2016-10-20 at 5:40 pm
Support Expired

#17232
detoxbuddy
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Replies: 32
Total posts: 37
Post count: 34
This reply has been marked as private.

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2016-10-20 at 5:50 pm

#17233
Anonymous
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Can you tell me in which mobile it’s not working because I have seen that it’s working fine at my end. Also send me the screenshot where exactly the issue persists.

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2016-10-20 at 5:53 pm
Support Expired

#17234
detoxbuddy
Participant
Topics: 5
Replies: 32
Total posts: 37
Post count: 34
This reply has been marked as private.

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2016-10-20 at 5:58 pm
Support Expired

#17235
detoxbuddy
Participant
Topics: 5
Replies: 32
Total posts: 37
Post count: 34
Oh okay actually I just discovered that it is not working in Safari browser….but it does work in Chrome on mobile.

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2016-10-20 at 5:59 pm

#17236
Anonymous
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Sure. If the issue again exists then feel free to ask.

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2016-10-20 at 6:12 pm
Support Expired

#17237
detoxbuddy
Participant
Topics: 5
Replies: 32
Total posts: 37
Post count: 34
Also the mobile buttons and links do not work in Samsung internet browser… this appears to be the problem at least on my end – chrome links and buttons work well but not other browsers.

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2016-10-21 at 10:41 am

#17242
Fem
Keymaster
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Why don’t you try sharing a screenshot or a video? Do you use Skype? I can share my screen and it would be much faster to assist you over Skype. If not i will continue support here on the forum.

This reply was modified 9 years, 10 months ago by Fem.
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2016-10-21 at 7:35 pm
Support Expired

#17270
detoxbuddy
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Replies: 32
Total posts: 37
Post count: 34
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2016-10-22 at 5:49 pm
Support Expired

#17281
detoxbuddy
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Topics: 5
Replies: 32
Total posts: 37
Post count: 34
This reply has been marked as private.

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2016-11-02 at 12:41 am
Support Expired

#17442
detoxbuddy
Participant
Topics: 5
Replies: 32
Total posts: 37
Post count: 34
Hi There,

I still have not received any reply or solution for this problem – once again: mobile buttons and links do not work in Samsung internet browser or Safari… Chrome links and buttons work well but not other browsers.

Can you please advise or let me know of a time to meet via skype.

Thanks.

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2016-11-02 at 11:44 am

#17448
Anonymous
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Support timings for giving responses on Skype are from 12AM – 5PM – Time zone is GMT 5:30+. You can contact us based on our timezone. Also provide us your skype id here.

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2017-02-15 at 5:21 pm

#19234
Anonymous
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We are setting this topic to be resolved because of no reply. If you wish to update this topic please reply here instead of creating another topic.

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