Your Time:
Our Time:
← Back to discussions

Radio won't play in Chrome or IE

Need help with a different issue? Search the forums or open a new ticket.
Open a support ticket

This topic has 11 replies, 4 voices, and was last updated 11 years, 6 months ago by erdeib.

  • 2013-12-19 at 9:05 pm
    Support Expired
    #1646
    tannercampbell
    Participant
    • Topics: 4
    • Replies: 16
    • Total posts: 20
    • Post count: 18

    Works GREAT in Firefox, no issues. In Chrome and IE however, I get the following from the debug console on load on FireFox

    Uncaught TypeError: Object .jp-play has no method ‘apply’ (also attached in screenshot)

    In IE11 on Win7 it doesn’t work (I was force upgraded to 11 🙁 )
    In IE11 on Win8 it works … which is weird.
    All other IE versions (regardless of OS environment) it gets the same error as above (the attached image)

    Can you help?

    2013-12-19 at 9:13 pm
    #1649
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Thanks for the heads up, I will look into the issue soon tomorrow as its late here.

    2013-12-20 at 1:35 am
    Support Expired
    #1654
    tannercampbell
    Participant
    • Topics: 4
    • Replies: 16
    • Total posts: 20
    • Post count: 18

    Thank you, Maqk. You still have my login credentials from the last issue, yes? Thanks!

    2013-12-20 at 1:13 pm
    Support Expired
    #1661
    tannercampbell
    Participant
    • Topics: 4
    • Replies: 16
    • Total posts: 20
    • Post count: 18

    Any luck Maqk? I’ll be up for about 3 more hours (it’s 1am here). If you need any help or info, let me know!

    2013-12-20 at 1:32 pm
    #1662
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    We are looking into the API. Its an issue with chrome. We need to find some other streaming methods. When you type the same URL in your FF browser it plays but if you type the same URL in the address bar then it opens a dialog box to choose the option

    http://api.spreaker.com/listen/user/6401549/episode/latest/shoutcast

    2013-12-20 at 1:59 pm
    Support Expired
    #1664
    tannercampbell
    Participant
    • Topics: 4
    • Replies: 16
    • Total posts: 20
    • Post count: 18

    I’m confused. Do you need something more from me? The only address I have are listed above … I’m unclear as to why this would work in FF but not Chrome or IE<10.

    Is there anything I need to do or can you resolve it?

    Thanks!

    2013-12-20 at 2:17 pm
    #1665
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    We are looking into issue once we get it resolved then we will update it.

    2013-12-21 at 1:42 am
    Support Expired
    #1686
    tannercampbell
    Participant
    • Topics: 4
    • Replies: 16
    • Total posts: 20
    • Post count: 18

    Thanks.

    I don’t suppose this has an ETA … The site is scheduled to launch on December 24th. Will we make it?

    2013-12-21 at 2:44 pm
    #1689
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    We have tested and its working fine with the following links in all the browsers

    RadioNomy – http://listen.radionomy.com/abc-jazz
    Shoutcast – http://listen.defjay.com/
    On ShoutCast servers, you may need to add ;stream/1 to the URL to access the audio live-stream.
    For example, http://domain.com/;stream/1
    Icecast – No URL’s to test.
    Spreaker – Working fine with FireFox but its an issue and i think its not yet resolved. When i tested the same URL in the firefox browser it loads default player and when i load the url in chrome browser it doesn’t – check here for the list. http://status.spreaker.com/post/29336528967/issues-with-chrome-21-on-windows

    If you have any more live streaming URLs for any other servers please let me know so that we can test it.

    2013-12-22 at 10:16 pm
    Support Expired
    #1697
    tannercampbell
    Participant
    • Topics: 4
    • Replies: 16
    • Total posts: 20
    • Post count: 18

    This is an icecast2 server. Are you still working on this? Can it be fixed?

    2013-12-26 at 1:30 pm
    #1735
    Wajid Khan
    Keymaster
    • Topics: 5
    • Replies: 1543
    • Total posts: 1548
    • Post count: 1876

    Topic is Solved by Skype Live Support

    2015-03-06 at 8:46 pm
    Support Expired
    #7133
    erdeib
    Participant
    • Topics: 0
    • Replies: 2
    • Total posts: 2
    • Post count: 2

    Hello, i have the same problem, in internet explorer 11.0.16 version my radio link doesn’t work.
    The link used in template is: http://s23.myradiostream.com:6042/;stream/1
    Best regards!

You must be logged in to reply to this topic.