Your Time:
Our Time:
← Back to discussions

Problem page

Need help with a different issue? Search the forums or open a new ticket.
Open a support ticket

This topic has 9 replies, 2 voices, and was last updated 9 years, 5 months ago by Anonymous.

  • 2017-03-14 at 2:40 pm
    Support Expired
    #19587
    andyellis1977
    Participant
    • Topics: 3
    • Replies: 6
    • Total posts: 9
    • Post count: 6

    I am having trouble with one of my pages http://locknloadstorage.co.uk/location/self-storage/

    The google map wont work and I am unable to edit the address details. I got the api key and the google map on a separate page works
    http://locknloadstorage.co.uk/contact-us/

    Also I am unable to change the image on that page. I have changed the featured image but the live page still shows one of the themes blurry demo images.

    2017-03-14 at 4:13 pm
    #19590
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    If you can provide us WP Logins to your website with URL then we can fix the issue. Make sure you set the post as a private reply so that only admin can see your wp-logins.
    Note: Before providing the wp-logins to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

    2017-03-14 at 4:46 pm
    Support Expired
    #19591
    andyellis1977
    Participant
    • Topics: 3
    • Replies: 6
    • Total posts: 9
    • Post count: 6
    This reply has been marked as private.
    2017-03-15 at 10:28 am
    #19596
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    If you want to increase the zoom option then you can increase the zoom in plugins/storeup-shortcodes/shortcode/at-gmap.php file. Search for this line of code 'zoom' => 12, and you can change the zoom value here according to your requirements.

    Image issue: Visual Composer was disabled for locations post type. I have enabled it and now you can change the image. Have a look at the attached screenshot and change the image there.

    2017-03-15 at 2:58 pm
    Support Expired
    #19606
    andyellis1977
    Participant
    • Topics: 3
    • Replies: 6
    • Total posts: 9
    • Post count: 6

    How do I get to that code?

    2017-03-15 at 4:36 pm
    Support Expired
    #19607
    andyellis1977
    Participant
    • Topics: 3
    • Replies: 6
    • Total posts: 9
    • Post count: 6

    Also having an issue with BH-Pro. It will not allow me to upload an image to display as either the opening or closing image.

    2017-03-15 at 4:38 pm
    #19608
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    No need to worry about the code. We’ll be adding a new option for gmap zoom value in the future releases.

    2017-03-16 at 3:11 pm
    Support Expired
    #19613
    andyellis1977
    Participant
    • Topics: 3
    • Replies: 6
    • Total posts: 9
    • Post count: 6

    Also having an issue with BH-Pro. It will not allow me to upload an image to display as either the opening or closing image.

    2017-03-16 at 3:46 pm
    #19618
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    Kindly deactivate the other plugins one by one and see if it works. Might be it is conflicting with the other plugins.

    2017-03-24 at 4:55 pm
    #19669
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    We are setting this topic to be resolved because of no reply. If you wish to update this topic please reply here instead of creating another topic.

You must be logged in to reply to this topic.