plugin not installed

Need help with a different issue? Search the forums or open a new ticket.

Open a support ticket

This topic has 21 replies, 4 voices, and was last updated 6 years, 11 months ago by Fem.

Tagged: plug in failed

2019-04-11 at 7:56 am
Unknown Support Status

#24982
davedbugman
Participant
Topics: 2
Replies: 15
Total posts: 17
Post count: 15
Downloading installation package from http://35i.36c.myftpupload.com/wp-content/themes/anona/framework/includes/plugins/anona-core.zip…
Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/content/a2pewpnaspod05_data04/24/41726424/html/wp-content/plugins/anona-core/
Plugin installation failed.

My site looks nothing like the picture that I used to buy the product. It keeps using data I was using for another site. This is driving me crazy. I want it exactly like the product details.
Thanks

Reply
2019-04-11 at 3:27 pm

#24983
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

Reply
2019-04-12 at 6:11 am
Unknown Support Status

#24991
davedbugman
Participant
Topics: 2
Replies: 15
Total posts: 17
Post count: 15
This reply has been marked as private.

Reply
2019-04-12 at 7:45 am
Unknown Support Status

#24992
davedbugman
Participant
Topics: 2
Replies: 15
Total posts: 17
Post count: 15
This reply has been marked as private.

Reply
2019-04-12 at 6:10 pm

#25001
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
URL to your website please?

Reply
2019-04-12 at 8:13 pm
Unknown Support Status

#25003
davedbugman
Participant
Topics: 2
Replies: 15
Total posts: 17
Post count: 15
This reply has been marked as private.

Reply
2019-04-15 at 12:41 pm

#25013
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
We have gone through your website the anona theme is not installed can you please install the theme and then install required plugins.

Reply
2019-04-16 at 7:52 am
Unknown Support Status

#25029
davedbugman
Participant
Topics: 2
Replies: 15
Total posts: 17
Post count: 15
This reply has been marked as private.

Reply
2019-04-16 at 12:51 pm

#25037
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Logins are not working for WordPress. Can you please check the admin logins and let me know?

Reply
2019-04-16 at 2:41 pm
Unknown Support Status

#25054
davedbugman
Participant
Topics: 2
Replies: 15
Total posts: 17
Post count: 15
This reply has been marked as private.

Reply
2019-04-16 at 2:43 pm
Unknown Support Status

#25055
davedbugman
Participant
Topics: 2
Replies: 15
Total posts: 17
Post count: 15
This reply has been marked as private.

Reply
2019-04-16 at 6:16 pm

#25061
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
We have set up your theme as shown in the demo, right now the pest category images are not equal sizes so kindly please upload the sizes 480×480 to get proper results.

Reply
2019-04-20 at 6:31 am
Unknown Support Status

#25139
davedbugman
Participant
Topics: 2
Replies: 15
Total posts: 17
Post count: 15
This reply has been marked as private.

Reply
2019-04-22 at 10:54 am

#25143
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Can you please provide us your WordPress dashboard logins and your site URL.

Reply
2019-04-22 at 1:09 pm
Unknown Support Status

#25149
davedbugman
Participant
Topics: 2
Replies: 15
Total posts: 17
Post count: 15
This reply has been marked as private.

Reply
2019-04-23 at 11:17 am

#25155
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
We are getting error ERROR: Incorrect username or password. WordPress login is not valid can you please check it and give valid credentials. And we have gone through on your site URL everything working fine you already added your custom data then why again to want to import demo data.

Reply
2019-04-23 at 12:57 pm
Unknown Support Status

#25157
davedbugman
Participant
Topics: 2
Replies: 15
Total posts: 17
Post count: 15
This reply has been marked as private.

Reply
2019-04-23 at 1:08 pm
Unknown Support Status

#25158
davedbugman
Participant
Topics: 2
Replies: 15
Total posts: 17
Post count: 15
This reply has been marked as private.

Reply
2019-04-24 at 6:01 am
Unknown Support Status

#25169
davedbugman
Participant
Topics: 2
Replies: 15
Total posts: 17
Post count: 15
This reply has been marked as private.

Reply
2019-04-24 at 6:32 am
Unknown Support Status

#25170
davedbugman
Participant
Topics: 2
Replies: 15
Total posts: 17
Post count: 15
This reply has been marked as private.

Reply
2019-04-24 at 4:15 pm

#25172
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
We have again installed and setup your theme and next time again if you need installation you will have to pay for the installation.

Reply
2019-10-10 at 5:45 pm

#26056
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Due to no response from the last 10 Days, we assume the problem is resolved and we consider closing this topic. If you have any further queries related to the same question then please re-open post your question here instead of opening a new topic.

Reply

The topic ‘plugin not installed’ is closed to new replies.