[harryktr]

On checking, we could see that you have purchased shared hosting plan with us.

You can’t edit limit in our shared server. Since it is a shared server, we can’t alter this values for single domain. We have set this limit carefully to avoid any wastage/abuse of server resources and increasing the limit will result in degradation of server’s performance.

When a database query takes more than 20 seconds for its execution, server process will kill the query. You can check the killed MySQL query logs in the file “/home/mmannaco/killed_mysql_queries.log” in file manager.

There are many reasons for over usage of resources by a domain. Resource utilization of a website depends on the site activity, improperly coded scripts, themes, plugins and so on.

The main reason for implementing this resource limit is to maintain the proper functioning of the server and other domains hosted on it.

To resolve the issue, you have to optimize the website code and long running database queries with the help of your web developer such that they use the resources allocated to your domain.

My site – http://www.m4manna.com

Please fix it as soon as possible

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[Fem]

Please contact us via Skype so that we can explain. If you want to run sites like music hosting or shopping or something you need to use a dedicated or VPS servers not this shared hosting. Shared hosting will not give you a full access / control to your panel. So its better choose a better hosting plan or choose other hosting company. If you have more questions please contact us via our Skype : support-aws

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[harryktr]

I have checked the logs of m4manna.com and found the following error messages:-

Killed queries for the database(s):-
—————————-
mmannaco_wrdp1

Also, the following error message regarding the database(s):-

——
2016-01-18 04:05:21 +0000 [info] killed_thread_id:41256460 user:mmannaco_wrdp1 host:localhost db:mmannaco_wrdp1 command:Sleep time:25 query:
2016-01-18 04:09:01 +0000 [info] killed_thread_id:41257880 user:mmannaco_wrdp1 host:localhost db:mmannaco_wrdp1 command:Sleep time:25 query:
——

The MySQL queries for the above mentioned databases are getting killed by the server which is causing the intermittent issue with the site loading. You can verify the same from cPanel >> Health checks and Monitoring >> Mysql Killed Queries.

Please note that, the long_query_time set for the MySQL service is 20 seconds.

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[Fem]

I have replied to your questions on the Skype.

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