Your Time:
Our Time:
← Back to discussions

MusicPlay Player doesn't work

Need help with a different issue? Search the forums or open a new ticket.
Open a support ticket

This topic has 9 replies, 4 voices, and was last updated 9 years, 5 months ago by Anonymous.

  • 2017-03-24 at 2:40 am
    Support Expired
    #19664
    rpengue
    Participant
    • Topics: 2
    • Replies: 8
    • Total posts: 10
    • Post count: 10

    Hi,

    I have recently uploaded some mp3s on my site but I can’t play them through the homepage music player. It only seems to link to the album page I created, where I can properly listen to.

    Hope to hear from you as soon as you can.

    Roberto

    2017-03-24 at 3:13 pm
    Support Expired
    #19667
    rpengue
    Participant
    • Topics: 2
    • Replies: 8
    • Total posts: 10
    • Post count: 10

    Is anybody going to help?

    2017-03-24 at 5:11 pm
    #19671
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.
    Note: Before providing the wp-logins to any support staff, kindly please make sure you take a backup of everything including wordpress content, theme options, widgets etc.

    2017-03-24 at 11:40 pm
    Support Expired
    #19674
    rpengue
    Participant
    • Topics: 2
    • Replies: 8
    • Total posts: 10
    • Post count: 10
    This reply has been marked as private.
    2017-03-27 at 10:52 am
    #19679
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    You have to upload some audios in album posttype and use that album id in theme options/player options/Album ID. Have a look at the screenshot.

    2017-03-27 at 4:36 pm
    Support Expired
    #19685
    rpengue
    Participant
    • Topics: 2
    • Replies: 8
    • Total posts: 10
    • Post count: 10

    Ok, thank you Pam!

    Could you please also help with the white stripes aside the homepage picture?

    2017-03-28 at 10:21 am
    #19688
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    Find for this code in style.css file on line around 509

    #featured_slider {
        position: relative;
        padding: 0;
        background-color: rgb(255, 255, 255);
        background-color: rgba(255, 255, 255, 1);
        z-index: 9;
    }

    and do comment the background-color,

    #featured_slider {
        position: relative;
        padding: 0;
       /* background-color: rgb(255, 255, 255); */
       /* background-color: rgba(255, 255, 255, 1); */
       z-index: 9;
    }
    2017-03-28 at 5:25 pm
    Support Expired
    #19693
    rpengue
    Participant
    • Topics: 2
    • Replies: 8
    • Total posts: 10
    • Post count: 10

    Hi Pam,

    I did it but doesn’t seem to work…

    2017-03-28 at 6:31 pm
    #19694
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Hi
    Its fixed. Please checkit..
    edit file: slider/static-slider.php

    2017-04-04 at 4:12 pm
    #19773
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    We are setting this topic to be resolved. If you wish to update this topic please reply here instead of creating another topic.

You must be logged in to reply to this topic.