Music Play issues

Need help with a different issue? Search the forums or open a new ticket.

Open a support ticket

This topic has 8 replies, 3 voices, and was last updated 5 years, 6 months ago by Fem.

2021-01-10 at 4:49 pm
Unknown Support Status

#28297
DennisdeHaan
Participant
Topics: 5
Replies: 17
Total posts: 22
Post count: 19
Dear support,

First of all: I can’t get on the forums anymore and i get the message “Only Purchase item user can view this topic”. I’ve renewed my support recently, so what going on there?

Second, i have two issues with the music play theme after installing the new version:
– The Logo should be on the left side of the screen and the menu on the right. They are now both centered.
– The logo’s for the socials links are gone and are now colored blocks.

Could You please help me.

Kind regards,
Dennis de Haan

Reply
2021-01-15 at 11:57 pm
Unknown Support Status

#28298
DennisdeHaan
Participant
Topics: 5
Replies: 17
Total posts: 22
Post count: 19
Dear support,

5 days and still no answer 🙁

Kind regards,
Dennis de Haan

Reply
2021-01-18 at 11:20 am

#28299
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi DennisdeHaan,
Sorry for the delay in response. If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

Reply
2021-01-20 at 12:48 am
Unknown Support Status

#28300
DennisdeHaan
Participant
Topics: 5
Replies: 17
Total posts: 22
Post count: 19
This reply has been marked as private.

Reply
2021-01-20 at 8:14 pm

#28301
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
@DennisdeHaan – How are you posting the topics or replying when you can’t login? Strange.

Reply
2021-01-22 at 3:25 pm
Unknown Support Status

#28302
DennisdeHaan
Participant
Topics: 5
Replies: 17
Total posts: 22
Post count: 19
I can only create a post and see that one. But when i login again i can’t see it. I found this URL in my history and made a shortcut, so i can still see this post 🙂

This is what i get after i login and click on the musictheme forum:
https://www.dropbox.com/s/ybaipd4v3h8d5l5/aivah.jpg?dl=0

Reply
2021-01-26 at 12:22 pm
Unknown Support Status

#28303
DennisdeHaan
Participant
Topics: 5
Replies: 17
Total posts: 22
Post count: 19
Hello?

More than two weeks and no solution to any of the problems i mentioned. Is this the support i payed for?

Still no full forum access, still no social logo’s on my website after the upgrade.

Regards,
Dennis de Haan

Reply
2021-02-05 at 7:06 pm
Unknown Support Status

#28311
DennisdeHaan
Participant
Topics: 5
Replies: 17
Total posts: 22
Post count: 19
ALMOST ONE MONTH!!!!! NO FURTHER RESPONSE WHAT SO EVER!

WHAT THE FUCK AM I PAYING YOU FOR?

I’M DONE BEGGING AND WATING! FIX MY PROBLEM, OR REFUND MY SUPPORT CONTRIBUTION!

Reply
2021-02-11 at 8:14 pm

#28312
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi sorry for the delay in replying Kindly please provide your Skype ID so that I can help you via Skype might be some issue with the purchase code or so not sure what’s wrong with the API. I’ll reply to you soon in few hours.

Reply

You must be logged in to reply to this topic.