[harveylisa1]

Hello

The mobile menu is not working on my website http://stopthatpest-ltd.co.uk it used to work fine but seems to have just stopped.

It’s not the plugins, I deactivated them but it made no difference, do you know what is causing the problem and how I can fix it?

Thanks

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[Fem]

Go through the directory path ../wp-content/themes/css/responsive.css and remove the following code from responsive.css

.hades.tparrows {
    background: none !important;
}
rightarrow.tparrows {
    bottom: 0 !important;
    transform: translateY(-31px) !important;
}

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[harveylisa1]

Thanks for the reply, I removed the code but the menu is still not working?

Reply

[Fem]

Kindly update your child theme files as well. Make sure you take a backup of your existing child theme.

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[harveylisa1]

I have deleted this code from both the child theme and the main theme file but it still doesn’t work.

When I click on the mobile menu (iPhone) the menu doesn’t work and the url changes to http://www.stopthatpest-ltd.co.uk/#

Any other ideas?

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[Fem]

If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.. And your support is expired. For continued support please extend your support license.

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[Fem]

Due to no response from the last message, we assume the problem is resolved and we consider closing this topic. If you have any further queries related to the same question then please re-open post your question here instead of opening a new topic.

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