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Mobile Menu Does Not Display

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This topic has 11 replies, 6 voices, and was last updated 7 years, 1 month ago by maithamweb.

  • 2017-05-10 at 1:58 am
    Support Expired
    #20311
    deercreekwinery
    Participant
    • Topics: 8
    • Replies: 13
    • Total posts: 21
    • Post count: 15

    We are having an issue on our website regarding the mobile version of the menu. When the tab icon is clicked on, ‘/#’ is added to the url and nothing loads.

    The website can be viewed here: https://www.deercreekwine.com

    2017-05-10 at 3:42 pm
    #20315
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    We have seen your theme and you are using an old version, kindly please update your theme and let us know if the issue still exists.

    2017-05-11 at 2:40 am
    Support Expired
    #20321
    deercreekwinery
    Participant
    • Topics: 8
    • Replies: 13
    • Total posts: 21
    • Post count: 15

    There is no option to update the theme within WordPress. Is there a way to manually update it?

    2017-05-11 at 11:02 am
    #20322
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    How to update the theme.
    Go to yor Themeforest account and then navigate to downloads section and click on download button of the linofeast Theme and download the package ‘Installation WordPress Theme’ file which contains only theme files no PSD files are included in this file.

    If you download the full package you can find the Themefiles directory from which you can find the latest version released folder says example 2.0. in that you can find the relevant theme folder. It depends on how you wish to update the theme via FTP Cllient or WordPress Theme updates method.

    Before you update the theme everytime you need to backup your current theme folder. Take a backup of your modified files first and make a note of what changes you did in the files so that you can replace the altered code later as it will get replaced when you update the theme. If you are using the child theme then you don’t have to worry as you can simple replace the parent theme folder without any hesitation.

    If you wish you can also take backup of your theme options from Appearance > Theme Options > Import/Export

    Upload via FTP

    Go to wp-content > themes location and backup your theme ‘linofeast’ folder by saving it to your local computer hard drive, or you can choose to simply delete it. You will not loose any of your content or posts.

    Retrieve the linofeast.zip file from your new Themeforest download and extract the file to get the linofeast theme folder.

    Then simply drag and drop the new linofeast theme folder into wp-content > themes location. Choose if it prompts to Replace the current one if you did not delete the exisiting one.

    2017-05-12 at 10:50 pm
    Support Expired
    #20337
    deercreekwinery
    Participant
    • Topics: 8
    • Replies: 13
    • Total posts: 21
    • Post count: 15

    We are having trouble signing in on Themeforest. Is there another option or will we have to repurchase the theme?

    2017-05-13 at 11:17 am
    #20342
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Ask with ThemeForest or email to support@envato.com and I’m sure they will help you out in logging into the ThemeForest.

    2017-06-23 at 3:20 pm
    #20993
    Anonymous
    Inactive
    • Topics: 0
    • Replies: 3227
    • Total posts: 3227
    • Post count: 0

    We are setting this topic to be resolved. If you wish to update this topic please reply here instead of creating another topic.

    2019-05-13 at 12:35 am
    Unknown Support Status
    #25294
    maithamweb
    Participant
    • Topics: 3
    • Replies: 11
    • Total posts: 14
    • Post count: 13

    Hi there
    I am having the same problem. I updated the theme but it still doesn’t show on mobile version

    http://alamalbahriat.com

    Please advise me

    Thank you

    Maitham

    2019-05-13 at 1:24 pm
    #25300
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    @maithamwebMEMBER

    If you can provide us WP Logins to your website with URL so we can fix the issue. Make sure you set the post as a private reply so that only admin can see your wp-logins.
    Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

    • This reply was modified 7 years, 4 months ago by Fem.
    2019-08-08 at 1:19 pm
    Unknown Support Status
    #25634
    maithamweb
    Participant
    • Topics: 3
    • Replies: 11
    • Total posts: 14
    • Post count: 13
    This reply has been marked as private.
    2019-08-10 at 12:23 pm
    #25641
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    @maithamweb Sorry for the inconvenience. In the latest version, we had changed the mobile menu and forgot to change in the fixed header. Now I had fixed mobile menu in your theme. And I saw inside themes you have added all version of linofeast take a backup because in future it will be confusing with the version of the theme.

    2019-08-15 at 7:42 pm
    Unknown Support Status
    #25665
    maithamweb
    Participant
    • Topics: 3
    • Replies: 11
    • Total posts: 14
    • Post count: 13

    Thank you Mehraj Khan

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