Menu and Subheader block video in fullscreen

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This topic has 6 replies, 3 voices, and was last updated 9 years ago by Fem.

Tagged: block, composer, eventra, fullscreen, video, visual

2017-08-15 at 12:39 pm
Support Expired

#21454
QSummit
Participant
Topics: 4
Replies: 9
Total posts: 13
Post count: 9
Hi,

we are creating our website using Visual Composer. At the moment, we are trying to embed our aftermovie into our website. That works just fine, but if we click fullscreen the menu and subheader appear on top of the screen and block the video. We have tried different video players (from native player to things like videojs). Any ideas on how to fix this?

Thanks in advance

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2017-08-16 at 3:03 pm

#21459
Wajid Khan
Keymaster
Topics: 5
Replies: 1543
Total posts: 1548
Post count: 1876
Can I have the URL please so that I can take closer look on it.

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2017-08-17 at 1:12 am
Support Expired

#21470
QSummit
Participant
Topics: 4
Replies: 9
Total posts: 13
Post count: 9
Hello,

here is an example link: https://q-summit.com/frontpage-2/

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2017-08-18 at 11:16 am

#21476
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
I tried viewing the video but it is not blocking can you please let me know in which browser you are experiencing the issue?

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2017-08-29 at 2:43 am
Support Expired

#21579
QSummit
Participant
Topics: 4
Replies: 9
Total posts: 13
Post count: 9
It appears as if the problem is only present in Safari and Google Chrome.

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2017-08-29 at 6:09 pm

#21586
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Your server seems to be too slow it’s not loading to check. I see it’s something related to default z-indexing for the mejs video player which comes default by WordPress. If you can check your server loadings faster, I can then inspect it. By the way, your support for this Item is expired. Kindly please extend the support.

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2017-09-11 at 2:15 pm

#21673
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
This support request has been awaiting your response for over 9 days.

Since we have not heard from you in over 9 days, this support request is considered to be resolved. Of course, if you feel that this request is not resolved, you may respond to it at any time and a support agent will get back to you momentarily.

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