Your Time:
Our Time:
← Back to discussions

logo not loading

Need help with a different issue? Search the forums or open a new ticket.
Open a support ticket

This topic has 12 replies, 4 voices, and was last updated 6 years, 5 months ago by paradisetemplate.

  • 2020-03-24 at 10:37 pm
    Unknown Support Status
    #26808
    paradisetemplate
    Participant
    • Topics: 2
    • Replies: 11
    • Total posts: 13
    • Post count: 11

    Hello,

    I can’t seem to get my logo to load. I looked through the other questions on the site. I did add it through the store up customization tab but it does not appear. Could you help me figure out what I am doing wrong?

    Here is a link: http://testing.stocknlock.com

    Thank you,
    Cathy

    2020-03-25 at 11:02 am
    Unknown Support Status
    #26810
    Asiya Fatima
    Participant
    • Topics: 0
    • Replies: 97
    • Total posts: 97
    • Post count: 325

    HI, @paradisetemplate,

    If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
    Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

    2020-03-30 at 8:47 pm
    Unknown Support Status
    #26849
    paradisetemplate
    Participant
    • Topics: 2
    • Replies: 11
    • Total posts: 13
    • Post count: 11
    This reply has been marked as private.
    2020-03-31 at 1:08 pm
    Unknown Support Status
    #26852
    Asiya Fatima
    Participant
    • Topics: 0
    • Replies: 97
    • Total posts: 97
    • Post count: 325

    HI, @paradisetemplate
    Can you please set the guest to the admin access, because I was unable to access your account.

    • This reply was modified 6 years, 5 months ago by Asiya Fatima.
    2020-03-31 at 6:03 pm
    Unknown Support Status
    #26858
    paradisetemplate
    Participant
    • Topics: 2
    • Replies: 11
    • Total posts: 13
    • Post count: 11

    I changed your account so you are an admin.

    Cathy

    2020-04-02 at 1:23 am
    Unknown Support Status
    #26890
    paradisetemplate
    Participant
    • Topics: 2
    • Replies: 11
    • Total posts: 13
    • Post count: 11

    Also, I ‘ve notice that the template changes that I make don’t stay. I change the font and size, then save. The next day when I go to work on it, those items have gone back to default.
    Any suggestions?

    2020-04-03 at 8:59 pm
    Unknown Support Status
    #26914
    paradisetemplate
    Participant
    • Topics: 2
    • Replies: 11
    • Total posts: 13
    • Post count: 11
    This reply has been marked as private.
    2020-04-04 at 2:18 am
    #26916
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    I have uploaded the fresh logo and it worked. Not sure what was the issue. Now you can resize the logo and use the smaller size logo

    2020-04-05 at 9:57 pm
    Unknown Support Status
    #26923
    paradisetemplate
    Participant
    • Topics: 2
    • Replies: 11
    • Total posts: 13
    • Post count: 11

    Hello, I tried to change the logo to a smaller size. 512×286, but after I saved the changes, the image does not appear. Can you look at this please?

    Thank you,
    Cathy

    2020-04-06 at 11:15 am
    #26924
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Hi, @paradisetemplate
    The logo size should be 141 x 30 pixels. I set up a placeholder image for the logo on your site which is working fine. Now replace the placeholder image with the following size.

    2020-04-07 at 10:48 pm
    Unknown Support Status
    #26934
    paradisetemplate
    Participant
    • Topics: 2
    • Replies: 11
    • Total posts: 13
    • Post count: 11

    I created a logo the size of the replacement 140 x 60. I tried to replace the placeholder with it and it disappeared again. If you could place it, I would appreciate it. I will not touch it after that.

    2020-04-08 at 12:00 pm
    #26937
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Hi, paradisetemplate
    I set up the logo image on your site. Now it is working fine.

    2020-04-08 at 6:01 pm
    Unknown Support Status
    #26940
    paradisetemplate
    Participant
    • Topics: 2
    • Replies: 11
    • Total posts: 13
    • Post count: 11

    Thank you. I hope you and your family stays safe and healthy in the days ahead.

    Cathy

The topic ‘logo not loading’ is closed to new replies.