This topic has 12 replies, 4 voices, and was last updated 6 years, 5 months ago by paradisetemplate.
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Hello,
I can’t seem to get my logo to load. I looked through the other questions on the site. I did add it through the store up customization tab but it does not appear. Could you help me figure out what I am doing wrong?
Here is a link: http://testing.stocknlock.com
Thank you,
Cathy
HI, @paradisetemplate,
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.
HI, @paradisetemplate
Can you please set the guest to the admin access, because I was unable to access your account.
I changed your account so you are an admin.
Cathy
Also, I ‘ve notice that the template changes that I make don’t stay. I change the font and size, then save. The next day when I go to work on it, those items have gone back to default.
Any suggestions?
Hello, I tried to change the logo to a smaller size. 512×286, but after I saved the changes, the image does not appear. Can you look at this please?
Thank you,
Cathy
Hi, @paradisetemplate
The logo size should be 141 x 30 pixels. I set up a placeholder image for the logo on your site which is working fine. Now replace the placeholder image with the following size.
I created a logo the size of the replacement 140 x 60. I tried to replace the placeholder with it and it disappeared again. If you could place it, I would appreciate it. I will not touch it after that.
Thank you. I hope you and your family stays safe and healthy in the days ahead.
Cathy
Viewing 13 posts - 1 through 13 (of 13 total)
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