Your Time:
Our Time:
← Back to discussions

Locations Map Page

Need help with a different issue? Search the forums or open a new ticket.
Open a support ticket

This topic has 6 replies, 3 voices, and was last updated 8 years, 1 month ago by Fem.

  • 2018-07-25 at 11:01 pm
    Support Expired
    #23873
    LandMarkNC
    Participant
    • Topics: 1
    • Replies: 2
    • Total posts: 3
    • Post count: 2

    My contact information (city, address and phone number) is displayed on the left column correctly. My map is loading, but the map is loading to Latitude: 0.000000 and Longitude: 0.000000.

    2018-07-28 at 11:52 am
    #23881
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    For us, it is working fine. Can you send us the Address that you have entered in the Google Map Address Bar while creating your Location?

    2018-07-31 at 9:44 pm
    Support Expired
    #23906
    LandMarkNC
    Participant
    • Topics: 1
    • Replies: 2
    • Total posts: 3
    • Post count: 2

    The address I entered in the Google Map Address Bar is: 5485 E Highway 150 Lincolnton NC 28092.
    Everything appears okay on the “Contact Us” page map.

    2018-08-01 at 10:47 am
    #23907
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    The address you entered might be inaccurate, it is not showing in Google Map Address Bar suggestions, Try “5485 NC-150, Maiden, NC 28092, USA” and verify the marker that is showing on the Locations Page.

    2018-08-05 at 11:19 pm
    Support Expired
    #23918
    LandMarkNC
    Participant
    • Topics: 1
    • Replies: 2
    • Total posts: 3
    • Post count: 2

    I have tried multiple variations of our address in the Google Map Address Bar. (All appear valid when I go directly to Google maps.) Unfortunately none of them cause the Locations Map Page to work correctly.

    The addresses I have tried are:

    5485 E Highway 150, Lincolnton, NC 28092 (our preferred address)
    5485 E NC 150, Lincolnton, NC 28092
    5485 E North Carolina 150, Lincolnton, NC 28092
    5485 NC-150, Lincolnton, NC 28092

    I have also tried adding USA to the end of each address.

    2018-08-06 at 11:13 am
    #23919
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Your Location is not showing in the suggestions while typing in Google Map Address Bar in Store up Theme and it is taking your address as a text field. Nearest address to your store is “5485 NC-150, Maiden, NC 28092, USA” which is showing in the suggestions and you can select it.

    If you want it more accurate kindly send us your Latitude and Longitude to your location along with WP Logins to your website with URL so that we can add it manually. Make sure you set the post as a private reply so that only admin can see your wp-logins.
    Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

    2018-08-16 at 11:02 am
    #23958
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Due to no response from the last message, we assume the problem is resolved and we consider closing this topic. If you have any further queries related to the same question then please re-open post your question here instead of opening a new topic.

You must be logged in to reply to this topic.