JPlayer not getting song info

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This topic has 9 replies, 5 voices, and was last updated 9 years, 4 months ago by Wahed Khan.

Tagged: Removed logins

2017-03-01 at 6:51 pm
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#19435
ntvwebteam
Participant
Topics: 1
Replies: 6
Total posts: 7
Post count: 8
Hello,

I recently created a site on a hosting service called MediaTemple. The JPlayer cant get the song info from my shoutcast stream. I know it is working because my development server on Amazon works perfectly, but it doesnt work on this Media Temple Server.

When looking a Dev Tools in Chrome, no errors are reported and I can’t see anything wrong with the site other than this. There shouldn’t be a difference between the two servers, they both run the same version of wordpress so I’m not sure what the problem is.

The first screenshot shows the working version on AWS
The second screenshot shows the not working version on Media Temple

Any ideas?

EDIT: I have learned something however, it appears that the stream.php theme file always returns null. This seems to be the problem and might require some modification to work in the Media Temple environment, however I do not know how to modify this file to make it work.

This topic was modified 9 years, 6 months ago by ntvwebteam. Reason: Added Information
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2017-03-03 at 11:06 am

#19446
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Please contact support team Media Temple Server.
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins. Before providing the wp-logins to any support staff, kindly please make sure you take a backup of everything including wordpress content, theme options, widgets etc

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2017-03-03 at 6:22 pm
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#19457
ntvwebteam
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This reply has been marked as private.

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2017-03-06 at 11:36 am

#19471
Anonymous
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Kindly provide your website URL.

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2017-03-06 at 6:15 pm
Support Expired

#19486
ntvwebteam
Participant
Topics: 1
Replies: 6
Total posts: 7
Post count: 8
My apologies. The url is http://ozfm.com

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2017-03-07 at 12:57 pm

#19500
Anonymous
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By logging into your website we have seen that it’s not our theme problem and it’s regarding your temple media server issue. Kindly see that “allow_url_fopen” this should be “On” in your php.ini file, have a look at the screenshot for this. Contact your hosting provider about this issue.

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2017-03-07 at 8:20 pm
Support Expired

#19515
ntvwebteam
Participant
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Hello,

Thank you for your response. I can confirm that this option is already set. It looks the same as the screenshot you sent. I’ve attached a screenshot of my phpinfo for reference.

Jordan

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2017-03-08 at 6:28 pm

#19524
Fem
Keymaster
Topics: 2
Replies: 5215
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Post count: 6003
Not sure about the MediaTemple server as we are also on media temple. I will have a closer look into it tomorrow.

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2017-03-08 at 6:29 pm
Support Expired

#19525
ntvwebteam
Participant
Topics: 1
Replies: 6
Total posts: 7
Post count: 8
Thanks!

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2017-05-13 at 4:38 pm
Unknown Support Status

#20404
Wahed Khan
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Topic is set to be resolved. If you wish to update this topic please reply here instead of creating another topic.

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