Installation Problem

Need help with a different issue? Search the forums or open a new ticket.

Open a support ticket

This topic has 6 replies, 2 voices, and was last updated 8 years, 10 months ago by Fem.

Tagged: installation issues, musicplay

2017-09-09 at 10:30 am
Unknown Support Status

#21663
raddizzie
Participant
Topics: 1
Replies: 3
Total posts: 4
Post count: 3
I am trying to install the theme .having too many issues
1. WordPress database reset issue – which was not allowing to load my WP admin ; with the help of the WordPress customer support got the issue resolved somehow .The support system has asked me not to install reset or cache plugins and also said the the theme is not properly developed.

I would like to know what will be the implication of not installing this plugin now

2. Trying to install the demo data but getting nothing its blank

Reply
2017-09-09 at 3:12 pm

#21664
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.
Note: Before providing the wp-logins to any support staff, kindly please make sure you take a backup of everything including wordpress content, theme options, widgets etc.

Reply
2017-09-09 at 3:16 pm
Unknown Support Status

#21665
raddizzie
Participant
Topics: 1
Replies: 3
Total posts: 4
Post count: 3
This reply has been marked as private.

Reply
2017-09-09 at 5:06 pm

#21667
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Can I have the URL to your website, please?

Reply
2017-09-09 at 5:15 pm
Unknown Support Status

#21668
raddizzie
Participant
Topics: 1
Replies: 3
Total posts: 4
Post count: 3
This reply has been marked as private.

Reply
2017-09-11 at 1:35 pm
Unknown Support Status

#21671
raddizzie
Participant
Topics: 1
Replies: 3
Total posts: 4
Post count: 3
Did you checked the website ..as i still see the same issue

Reply
2017-10-30 at 12:30 am

#22086
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Topic is Solved via Skype Communication. But if you want to update this topic please reply here.

Reply

You must be logged in to reply to this topic.