Inserting shortcode in Blockeditor breaks the page

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This topic has 6 replies, 2 voices, and was last updated 6 years, 2 months ago by Fem.

2020-06-15 at 5:37 pm
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#27232
Karmu
Participant
Topics: 1
Replies: 3
Total posts: 4
Post count: 7
I can´t seem to insert a created shortcoded on a Gutenberg powered page.

When I do, the page wont render, and I get an error ” The page could not be saved”.

If I manage to save it – it then breaks when I try to enter the page for editing.

I can provide a staging setup with login…

This topic was modified 6 years, 3 months ago by Karmu. Reason: Asking for notification on e-mail when a reply comes
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2020-06-15 at 5:54 pm
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#27234
Karmu
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2020-06-15 at 7:27 pm

#27236
Fem
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Hi Karmu,
Use classic editor and try it. And your uploaded video is not opening.

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2020-06-16 at 12:32 pm
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#27237
Karmu
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Total posts: 4
Post count: 7
I hope my new video will show:
https://www.loom.com/share/dab1a149551a4443aaf67b947b1d9e68

I create a new page – switch to classic editor and then insert the shortcode.
When I hit Publish, I get the classic “There has been a critical error on your website. Please check your site admin email inbox for instructions.”

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2020-06-16 at 2:09 pm

#27238
Fem
Keymaster
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Total posts: 5217
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Hi Karmu,
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

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2020-06-16 at 2:17 pm
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#27239
Karmu
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2020-06-18 at 6:31 pm

#27244
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
Hi Karmu,
It is working fine on our site. It seems like the plugin is a conflict with some other plugins. And when I had tried to preview the test page it is showing this error There has been a critical error on your website. it looks like something went wrong on your site. So, you can go through the WordPress folder and find wp-config.php file and find this line of code define('WP_DEBUG', false); and replace with this define('WP_DEBUG', true); so that we can able to see the error on your site. Another way to do this if you allow us to do install the plugin on your site then we’ll install the file manager plugin on your site and make it debug mode true and take a closer look at it.

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