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heeeelp! Player doesn't appear

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This topic has 10 replies, 3 voices, and was last updated 9 years, 6 months ago by Anonymous.

  • 2016-11-17 at 3:27 am
    Support Expired
    #17778
    italo1961
    Participant
    • Topics: 12
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    The radio player is lose after 7.1!
    And in the panel i can’t see the screenshot you posted!! (i see only wath you can see in the attachment)

    No icecast no streaming… nothing!

    Where i can put the details of my webradio…???

    I use music child and is the same thing!

    • This topic was modified 9 years, 9 months ago by italo1961.
    2016-11-17 at 10:49 am
    #17785
    Anonymous
    Inactive
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    We have created a radio post type, you need to create some posts in radio post type and use the radio id of that particular post in Theme Options/Player Options/Radio ID.

    2016-11-17 at 2:15 pm
    Support Expired
    #17788
    italo1961
    Participant
    • Topics: 12
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    • Post count: 51

    Yes I did it but player doesn’t appear….

    2016-11-17 at 2:56 pm
    #17789
    Anonymous
    Inactive
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    If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.
    Note: Before providing the wp-logins to any support staff, kindly please make sure you take a backup of everything including wordpress content, theme options, widgets etc.

    2016-11-17 at 3:40 pm
    Support Expired
    #17792
    italo1961
    Participant
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    This reply has been marked as private.
    2016-11-17 at 4:39 pm
    Support Expired
    #17793
    italo1961
    Participant
    • Topics: 12
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    thank you very much to solve the problem.
    Another question please:

    why doesn’t appear the title of songs “on air” in the player like in the past verision?

    THANK YOU

    2016-11-17 at 4:51 pm
    Support Expired
    #17794
    italo1961
    Participant
    • Topics: 12
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    and these two otions doesn’t work (not appear in player):

    Radio Player
    Type the title for the Radio Player

    Radio Player Sub Title
    Type the sub title for the Radio Player which will be displayed below the title.

    • This reply was modified 9 years, 9 months ago by italo1961.
    2016-11-18 at 10:33 am
    #17811
    Anonymous
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    The icecast stream url which you have provided does not have title and subtitle. So that is the reason the player is not fetching the details about title and subtitle of that track.

    2016-11-18 at 2:38 pm
    Support Expired
    #17845
    italo1961
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    This reply has been marked as private.
    2016-11-18 at 5:44 pm
    #17849
    Fem
    Keymaster
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    Kindly please revert back to the old version as there seems to be a problem with the current version i think. We are working on the new version and once its resolved we will consider an update soon.

    2017-02-15 at 4:37 pm
    #19230
    Anonymous
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    We are setting this topic to be resolved. If you wish to update this topic please reply here instead of creating another topic.

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