Might be you have entered wrong api key. It has to work because it’s working fine our my end. Once try with correct api key and see. If it don’t work, then if you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.
And we are sorry that your support time is expired. You need to repurchase the license in order to extend the support for the theme.
