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Eventra Theme not allowing updates

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This topic has 7 replies, 2 voices, and was last updated 6 years ago by Fem.

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Viewing 8 posts - 1 through 8 (of 8 total)

  • 2020-09-18 at 11:22 pm
    Unknown Support Status
    #27668
    homescom
    Participant
    • Topics: 4
    • Replies: 12
    • Total posts: 16
    • Post count: 12

    At my site secretsoftopsellingagents.com which uses the eventra theme, when I am in the WP Backend in Appearance > Widgets, when I click on the image widgets to move them up or down, nothing happens. When I click to open them, nothing happens. When I go to Available Widgets when I click on image, nothing happens. I recently updated to the newest version of WP, not sure if that has anything to do with it.

    Reply
    2020-09-19 at 12:13 am
    #27669
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Hi homescom,
    If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as a private reply so that only admin can see your wp-logins.
    Note: Before providing the wp-login to any support staff, kindly please make sure you take a backup of everything including WordPress content, theme options, widgets etc.

    Reply
    2020-09-19 at 12:35 am
    Unknown Support Status
    #27670
    homescom
    Participant
    • Topics: 4
    • Replies: 12
    • Total posts: 16
    • Post count: 12
    This reply has been marked as private.
    Reply
    2020-09-19 at 1:53 pm
    #27671
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    @homescom – Please have a look at your site, the issues have been fixed. If you have any further queries or need any assistance feel free to reach us our support staff will get back to you momentarily.

    Reply
    2020-09-20 at 1:21 am
    Unknown Support Status
    #27672
    homescom
    Participant
    • Topics: 4
    • Replies: 12
    • Total posts: 16
    • Post count: 12

    Thanks so much! I am very happy with you guys!

    Reply
    2020-09-20 at 1:31 am
    #27673
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    Glad to hear you are satisfied with the support service.

    Reply
    2020-09-24 at 9:10 pm
    Unknown Support Status
    #27679
    homescom
    Participant
    • Topics: 4
    • Replies: 12
    • Total posts: 16
    • Post count: 12

    We have returned to the same exact problem that was fixed days ago. Please fix again!

    Reply
    2020-09-24 at 11:26 pm
    #27687
    Fem
    Keymaster
    • Topics: 2
    • Replies: 5215
    • Total posts: 5217
    • Post count: 6003

    The topic is set to be resolved. If you wish to update this topic please reply here instead of creating another topic.

    Reply

Viewing 8 posts - 1 through 8 (of 8 total)

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