[hdevink]

Hello, I am using this template for more than 2 years. Suddenly, without any explanation or reason the reservation form does not work proper anymore.

You can see the reservation page with all full options and information, but it is missing the SEND button at the bottom of the form. You see it quickly for just a second when the page is loaded, but then is dissapears and visitors can not make a reservation (van’t confirm it by clicking the send button)

How can this be solved

See http://rosascantina.nl/index.php/reserveer-hier-on-line-je-tafel-bij-rosas-cantina-te-oud-loosdrecht/ to see whats happening.

Hope you are able to suply me with a sollution…

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[Fem]

Thank you for contacting via Support Forum. I see that you are using 5.0.0 theme and the current version is 7.0.0 and I see in the coding that it has display: none appears for the button. Make sure you have updated version theme, it might be an impact of any recent updates to the theme or plugin or WordPress maybe.

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[hdevink]

You are writing: “the coding that it has display: none appears for the button”

Where can I find this in the WordPress CMS?

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[hdevink]

Also, where can I update the template. Normaly you can update this form out of wordpress (–> theme sector) or at the startpage of wordpress.

I can nowhere find any upgrade button.

Please advice…

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[Fem]

Premium themes updates are not updated from themes backend, only free themes will be updated in the backend. If you check in the documentation you have a procedure of updating the theme. Make sure you take a backup of theme options files and content before updating theme.

By the way, your support is expired. For continued support please extend your support license.

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[hdevink]

With all other premium themes I have bought, the updates are adviable in the backend.

Besides this… I have never used the support, I was able to install the whole website theme myzelf. This is the first time I need support. Don’t ask me to pay 40 dollar for 1 single problem…

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[hdevink]

Hello Fem,

I have looked into your helpfile (How to Update the Theme) and followed your instructions.

I have downloaded the Installation WordPress Theme package from themeforest. But there is no file like “example 2.0” or version is 7.0.0 in the package to find…

Besides this, I wanted to make a backup, but the is no import/export folder when I follow your steps -> “If you wish you can also take backup of your theme options from Appearance > Theme Options > Import/Export”

Again, its strange that you can’t update the theme from wordpress backend. I have purchased many theme for customers, and they all update from the backend wordpress. With your solution I need to backup first and install true ftp or else. But most important, where can I download version is 7.0.0???

I hope your are able to help…

Thank you

Reply

[Wajid Khan]

In the package folder Download Package > themefiles > linofeast is the latest version folder. Regarding theme option export you can find that in Appearance > Linofeast > Import/Export, and lastly sorry we don’t have backend theme updates option as of now.

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[Fem]

Due to no response from the last message, we assume the problem is resolved and we consider closing this topic. If you have any further queries related to the same question then please re-open post your question here instead of opening a new topic.

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