Edit Menus – Theme post types not an option

Need help with a different issue? Search the forums or open a new ticket.

Open a support ticket

This topic has 8 replies, 3 voices, and was last updated 9 years, 3 months ago by Wajid Khan.

2017-05-09 at 9:10 pm
Support Expired

#20309
tpinkus
Participant
Topics: 7
Replies: 24
Total posts: 31
Post count: 24
Hello!

I would like to know what I need to change/edit to get the custom theme post types (events, albums, etc) to show up as Menu options for non Super Admin users.

Thanks

Reply
2017-05-10 at 4:20 pm

#20319
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
It’s not possible with this theme to have custom post types display for contributors, authors, and users.

Reply
2017-05-10 at 9:31 pm
Support Expired

#20320
tpinkus
Participant
Topics: 7
Replies: 24
Total posts: 31
Post count: 24
The user level is “Administrator” who can not see the custom post types in the Menu section of the site. The only level that can see it is “Super Admin”.

Why? How do I fix?

Reply
2017-05-12 at 1:25 pm

#20328
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
We are confused with your question I think. You can contact us via Skype with your WP logins and URL so that we can help you on Skype Live Chat.

Reply
2017-05-23 at 12:28 am
Support Expired

#20601
tpinkus
Participant
Topics: 7
Replies: 24
Total posts: 31
Post count: 24
Your Skype hours are not very convenient for your US customers.

Let me try and explain the issue better.

I am running a MultiSite install of WP. On a site where I have the MusicPlay theme, the users that are “Administrator” can not see any of the Custom Post Types (Events, etc) in the Menu editor. As “Super Admin” I see them, but this is not convenient to my client. What can be done to fix this?

Thanks

Reply
2017-05-23 at 12:52 am

#20604
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.
Note: Before providing the wp-logins to any support staff, kindly please make sure you take a backup of everything including wordpress content, theme options, widgets etc.

Reply
2017-05-23 at 12:59 am
Support Expired

#20606
tpinkus
Participant
Topics: 7
Replies: 24
Total posts: 31
Post count: 24
Because this is a LIVE site for a client, I can not have you logging in. I will be more than happen to do screen share where I drive and you direct me to specific locations.

Reply
2017-05-23 at 1:17 am

#20609
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
I’m online in Skype for few more minutes if you can share the screen then it will be easy for me to assist you.

Reply
2017-06-02 at 4:39 pm

#20733
Wajid Khan
Keymaster
Topics: 5
Replies: 1543
Total posts: 1548
Post count: 1876
Topic is set to be resolved because of no reply. If you wish to update this topic please reply here instead of creating another topic.

Reply

You must be logged in to reply to this topic.