[kinglizzard]

I am having problems which I see other people have had, but all of the answers say “Topic resolved via Skype” which does not help others who are looking for solutions.

Problem 1: Play counter not working in album page, plays not recorded ( http://www.kinglizzard.com/kl/album/epick/ )
Problem 2: MP3 download link downloads file but can’t open it.
Problem 3: Body background image does not show for Internet Explorer and Chrome-fine for Firefox (Mozilla) and Safari. I have to set content area color to black, otherwise if content color left blank it shows as all white background with no image It should look like Capture-1 attached image, and not like Capture-2 image.
Problem 4: IE and Chrome show subheaders background as white. Also, how do I install child theme? I installed and it killed the whole site with a 503 forbidden error.
Problem 5: Gallery pictures, when I open the picture it’s too far down on the page and thumbnails, titles and social media buttons are blocked by music player ( http://www.kinglizzard.com/kl/photos/musical-instruments/ )
Also, in the Album admin page, external MP3, what is the Attachment ID form field for?

I live in Las Vegas, NV, USA on Pacific Daylight Time. I would rather not do Skype. I will be happy to provide log in info via email. Thank you for any help

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[kinglizzard]

PS- I’ve disabled all plugins and that didn’t help

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[kinglizzard]

BUMP I’m seeing more recent topics being addressed and nothing on my issue. What’s going on guys?

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[Wajid Khan]

If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.

Please contact us via Skype. Our Skype ID: support-aws

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[kinglizzard]

This reply has been marked as private.

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[kinglizzard]

PS, I don’t have Skype, I prefer to do email or forum

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[Fem]

Problem 1: Play counter not working in album page, plays not recorded ( http://www.kinglizzard.com/kl/album/epick/ Answer: you need to enter the Attachment ID as you are using the external resources. Make sure the Id is Unique for each mp3 file.

Problem 2: MP3 download link downloads file but can’t open it.
Answer: http://www.kinglizzard.com/kl/album/the-sin-city-symphony/ downloaded Living-Karma.mp3 and working fine.

Problem 3: Body background image does not show for Internet Explorer and Chrome-
Answer: It works fine at my end. Which browsers kindly please mention its version as well

Problem 4: IE and Chrome show subheaders background as white. Also, how do I install child theme? I installed and it killed the whole site with a 503 forbidden error.
Answer: Please show the versions and screenshots. We will be releasing a new version for the child theme with the fixes so you can install after that release.

Problem 5: Gallery pictures, when I open the picture it’s too far down on the page and thumbnails, titles and social media buttons are blocked by music player ( http://www.kinglizzard.com/kl/photos/musical-instruments/ )
Answer: Please share the screenshot for me so that i can take a closer look at it. As it shows fine for me.

Also, in the Album admin page, external MP3, what is the Attachment ID form field for? See Problem 1 Answer

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[kinglizzard]

Problem 1 and 2: Related to external MP3. I had to switch to MP3 Player to get counter and download to work. You might want to do some testing on the external MP3 set up. Even in putting a unique ID it still didn’t count. The download worked on Living Karma because it was linked to Music Player, not external MP3.

Problem 3: I fixed by inserting: filter:progid:DXImageTransform.Microsoft.gradient(startColorstr=#B3000000,endColorstr=#B3000000);/* IE */ in place of background-color: rgb(255, 255, 255);

Problem 4: Using IE 11 and Chrome version for Windows. Firefox et al at Firefox et al 2 attachments show how subheaders and subfooters should look. IE 11 and IE 11 2 attached files show white subheader and subfooter, no matter what color you put in.

Problem 5: Attached Gallery image shows bottom part of image cut off. Using 1440 X 960 and 1680 X 1050 resolution

Thanks for your help.

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[Fem]

Today we will be releasing the new version all your questions showing in the image will be resolved in the new version.

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[kinglizzard]

Downloaded and updated the theme. It just made matters worse. Menu disappeared, sociable icons stacked vertically, background solid white, caption areas turned yellow from blue, album covers stacked vertically. I reinstalled my old version, but the changes must have been made in the database, because even though I reverted back to the old main and child theme everything’s still a mess.
Looks like I’m not only back to square one looks like my site will be down for a while.

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[kinglizzard]

New version play button disappeared on music player.

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[Fem]

If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.

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[kinglizzard]

I’m not happy, but I spent the past week fixing the mess that 3.1 caused. Your header and audio-player files were missing elements that totally jacked up everything. I was able to correct many of the style problems by changing the style sheet and the dark.css style sheet under colors. I’m including the files that I fixed. I would still like to change the white strips as seen in IE-11 1 and 2 screenshots above. Tell me what file they’re in and I’ll fix them.

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[Fem]

I’m reviewing the theme again with the IE11 fixes you said few.

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