Custom Sidebars lost when updating theme

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This topic has 7 replies, 2 voices, and was last updated 12 years, 1 month ago by Wajid Khan.

Tagged: Removed login credentials

2014-07-30 at 10:58 pm
Support Expired

#4882
Chester_Hound
Participant
Topics: 1
Replies: 3
Total posts: 4
Post count: 5
Hello. I just emailed support with this question because I didn’t see this option to post a new topic — I apologize for the double post.

I just upgraded from LinoFeast 1.4 to 2.0 and followed the instructions posted here on how to update.

Everything went smoothly EXCEPT all the content in my Custom Sidebars was lost.
The Custom Sidebars still showed up on the widgets page with the correct titles, but none of them had any content — they were all blank.
The widgets that had been used in them had been moved to the “Inactive Widgets” column on the left side.

Did I do something wrong, or is this a bug in the updating process?
I have another installation to update, and would like to avoid recreating all the Custom Sidebars if possible.

Thank you!

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2014-07-31 at 7:24 pm

#4893
Wajid Khan
Keymaster
Topics: 5
Replies: 1543
Total posts: 1548
Post count: 1876
If you can provide with WP Logins then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp logins.

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2014-08-01 at 1:49 am
Support Expired

#4896
Chester_Hound
Participant
Topics: 1
Replies: 3
Total posts: 4
Post count: 5
This reply has been marked as private.

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2014-08-01 at 1:08 pm

#4899
Wajid Khan
Keymaster
Topics: 5
Replies: 1543
Total posts: 1548
Post count: 1876
Can you provide me full access like administration so that i can assist you.

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2014-08-01 at 3:59 pm
Support Expired

#4900
Chester_Hound
Participant
Topics: 1
Replies: 3
Total posts: 4
Post count: 5
This reply has been marked as private.

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2014-08-01 at 4:31 pm

#4901
Wajid Khan
Keymaster
Topics: 5
Replies: 1543
Total posts: 1548
Post count: 1876
Everything is working fine now. Let me know is there anything i can assist you with.

Regards,
Mawk

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2014-08-01 at 5:59 pm
Support Expired

#4903
Chester_Hound
Participant
Topics: 1
Replies: 3
Total posts: 4
Post count: 5
Did you change anything?

Sorry if I wasn’t clear, but everything was working when I gave you access, BUT I had to rebuild ALL the custom sidebArs after upgrading. I have another site to upgrade & do not want to have to rebuild all the custom sidebars in that when I upgrade.

Can you tell me how to avoid that happening?

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2014-08-01 at 6:07 pm

#4905
Wajid Khan
Keymaster
Topics: 5
Replies: 1543
Total posts: 1548
Post count: 1876
You won’t lose anything in a update. Please let me know if you face any error and you can contact me via Skype I’m online now.

My Skype ID: support-aws

Regards,
Mawk

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