Custom Search Bar returns nothing, all the time.

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This topic has 27 replies, 3 voices, and was last updated 8 years, 11 months ago by cameleweb.

2017-06-10 at 10:57 pm
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#20802
cameleweb
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Hi,
I have a problem since.. I don’t know, I’ve just noticed the problem. All the searchs from the Custom Search Bar returns nothing, all the time. I’m not sure how to fix this?

Thanks

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2017-06-12 at 11:00 am

#20809
Anonymous
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I have cross checked and it is working fine. Searched for “Deborah Koutsios” in Artists and it is showing the results perfectly.
http://www.musiquechretiennefrancophone.com/?s=Deborah%20Koutsios&iva_search_keyword=Musicplay_Custom_Search&iva_custom_search_select=artists&iva_search_input=Deborah%20Koutsios

Note: We are sorry to say this, your support time is expired. You need to repurchase the licence in order to extend the support for the theme.

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2017-06-12 at 3:31 pm
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#20812
cameleweb
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Post count: 61
Your search was not done from the Custom Search Bar in the header.
How much to extend the support?

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2017-06-12 at 4:01 pm

#20813
Fem
Keymaster
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Go to themeforest account/download section and find musicplay thumbnail where you have downloaded the theme, there you’ll find the details.
Which custom search bar you are asking? can you send me the screenshot?

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2017-06-23 at 1:53 pm

#20966
Anonymous
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Topic is set to be resolved because of no reply. If you wish to update this topic please reply here instead of creating another topic.

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2017-07-30 at 9:16 pm
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#21331
cameleweb
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Post count: 61
Hi, sorry but you didn’t resolve the issue.
I think the problem is occuring since the last WordPress update.
If I go to the Music setting in the Musicplay config section, in Custom Search Bar Properties, Custom Search Bar is enable, but all searches return nothing.

Go to http://www.musiquechretiennefrancophone.com/album/wonder-hillsong-united/, and search for “Wonder” in the top bar… You see this in the page, so you should have at least one result…

Thanks

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2017-07-31 at 10:28 am

#21335
Anonymous
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@cameleweb: It is working fine at our end. And you are using 5.2.0 version which is older version. The latest version is 8.0. Kindly do update the theme to 8.0 and see.

Note: We are sorry to say this, you support has been expired. You need to repurchase the license in order to avail the support for the theme.

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2017-07-31 at 10:50 pm
Support Expired

#21365
cameleweb
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Ok, I’ ve just renew the support, and upgraded to V 8.0, and now, the problem is that the search is looping, the result page doesn’t display…

Try it : http://www.musiquechretiennefrancophone.com/?s=wonder&iva_search_keyword=Musicplay_Custom_Search&iva_custom_search_select=all&iva_search_input=wonder

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2017-08-01 at 3:54 pm

#21366
Anonymous
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Once delete all your plugins one by one and see because it is working fine at our end. Might be there is some conflict with any of your other plugins.

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2017-08-01 at 4:22 pm
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#21367
cameleweb
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Ok I did this, and I see the page now… but still no resultat…

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2017-08-01 at 5:02 pm

#21368
Fem
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If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.
Note: Before providing the wp-logins to any support staff, kindly please make sure you take a backup of everything including wordpress content, theme options, widgets etc.

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2017-08-01 at 8:14 pm
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#21369
cameleweb
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This reply has been marked as private.

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2017-08-02 at 5:35 pm

#21374
Anonymous
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We have cross checked by searching with slugs in your theme as well as ours. It is working fine at our end. Might be there is some issue with your php version. Can you let us know which PHP version are you using?

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2017-08-03 at 4:02 am
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#21376
cameleweb
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I had 5.6, but I just upgraded to 7, ans the problem is still there.

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2017-08-04 at 4:26 pm
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#21387
cameleweb
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So? Do you find something?
The version seems to have no effect.

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2017-08-10 at 6:17 am
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#21425
cameleweb
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Hello???

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2017-08-12 at 5:30 am
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#21430
cameleweb
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I paid for the support, but I get no responses… I’ll ask for a refund if I don’t get the support I need.

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2017-08-12 at 6:35 pm

#21431
Fem
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Sorry for the delay in response. Our support member left the company this month so it was delayed in response.

It’s very strange to see the results are not displaying on your side. Did you change any wp prefixes while installing the WordPress first time?

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2017-08-12 at 8:10 pm
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#21433
cameleweb
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I dont think so, as I said, it was working fine before the last WordPress upgrade.

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2017-09-01 at 9:27 pm
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#21613
cameleweb
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2017-09-09 at 4:23 pm

#21666
Fem
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FTP seems to be wrong. We have cross-checked everything and seems to be working fine, but after a full research, we found that it might be a problem with the DB_CHARSET if you have customized anything while installing the WordPress.

Can you please check the FTP again and let me know. I can connect but I don’t see any folder.

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2017-09-12 at 5:17 am
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#21695
cameleweb
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2017-09-24 at 12:39 am
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#21852
cameleweb
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Hello???
I takes forever to have a responses…
I regret I paid for the extended support…

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2017-09-24 at 4:45 pm

#21860
Fem
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Sorry but not sure why I messaged you and got the msg in spam. Anyway, It was that you are using the database collation in utf8mb4 which is causing an error in the custom search. You need to convert that into the ‘utf8’ or ‘utf8mb4_unicode_520_ci’. After that, if it still doesn’t work we will sure give you a refund.

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2017-09-24 at 6:46 pm
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#21861
cameleweb
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I’ve change it from utf8mb4_unicode_ci to utf8mb4_unicode_520_ci for all the existing tables, in PhpMyAdmin, but no change.
Do I need to restart the DB, or do something else? In the dropdown menu, I dont have the utf8 option, are you sure utf8mb4_unicode_520_ci is the correct collation?

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2017-09-24 at 9:27 pm
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#21862
cameleweb
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Do I need to select “Change all column collations” when I change the Collation for each table?

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2017-09-26 at 12:08 pm

#21882
Fem
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I think it’s better I make a refund for you it’s very hard to understand why it’s not showing. Coding is perfect and its working for all others. Maybe something related to DB or charset issue

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2017-09-27 at 4:41 am
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#21897
cameleweb
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Ok, I’ll ask a PHP/MySQL expert…

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