✓ Client Email Notification, not working

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Posted in: Autowash

This topic has 17 replies, 3 voices, and was last updated 9 years, 4 months ago by Wajid Khan.

2017-06-18 at 11:04 pm
Support Expired

#20898
iLUXme
Participant
Topics: 2
Replies: 8
Total posts: 10
Post count: 10
Dear Team,

We are doing some test on booking page, client is not receiving email for confirmation, and same as the admin.

Is there need to be set for email stmp server, trying to find the option in the autowash options,

Or am i missing some setting here,

Please see website for testing, steammiddleeast.com,

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2017-06-19 at 10:27 am

#20899
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
You have to provide Admin Email ID in your theme options.
Find this path Appearance/Autowash/Admin E-mails Setup/Admin Email ID

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2017-06-19 at 11:49 am
Support Expired

#20901
iLUXme
Participant
Topics: 2
Replies: 8
Total posts: 10
Post count: 10
Dear Support Team,

It is provided already, but the result is the same, i don’t get email notification on both side (client and admin)

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2017-06-19 at 11:57 am

#20902
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.
<small>Note: Before providing the wp-logins to any support staff, kindly please make sure you take a backup of everything including wordpress content, theme options, widgets etc.</small>

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2017-06-19 at 12:14 pm
Support Expired

#20903
iLUXme
Participant
Topics: 2
Replies: 8
Total posts: 10
Post count: 10
This reply has been marked as private.

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2017-06-19 at 12:20 pm

#20905
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
Can’t login. Invalid login details.

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2017-06-19 at 12:23 pm
Support Expired

#20906
iLUXme
Participant
Topics: 2
Replies: 8
Total posts: 10
Post count: 10
apology can you try again

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2017-06-19 at 12:25 pm

#20907
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
Sorry, can’t login. Can you please check it once again.

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2017-06-19 at 12:32 pm
Support Expired

#20908
iLUXme
Participant
Topics: 2
Replies: 8
Total posts: 10
Post count: 10
This reply has been marked as private.

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2017-06-19 at 1:23 pm

#20910
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
It’s working fine now. Can you please check it.

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2017-06-19 at 1:31 pm
Support Expired

#20911
iLUXme
Participant
Topics: 2
Replies: 8
Total posts: 10
Post count: 10
Dear Support Team,

I can confirm its all working, but for the future references, what was the changes you have made. What seem to be the problem.

Thanks

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2017-06-19 at 1:37 pm

#20912
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
You have not provided notification subject in theme options.

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2017-06-19 at 1:49 pm
Support Expired

#20913
iLUXme
Participant
Topics: 2
Replies: 8
Total posts: 10
Post count: 10
thanks.

case close

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2017-06-19 at 1:53 pm

#20914
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
If you have not yet given ratings to the theme, kindly please give to the theme by going to your themeforest account downloads section and below the Download button of the theme you can find the stars to click on for ratings 🙂

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2017-06-19 at 3:02 pm
Support Expired

#20915
iLUXme
Participant
Topics: 2
Replies: 8
Total posts: 10
Post count: 10
Apology just for the update,

admin isn’t receiving any mail.

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2017-06-19 at 3:45 pm

#20916
Fem
Keymaster
Topics: 2
Replies: 8473
Total posts: 8475
Post count: 6003
It is working fine at my end but the emails are receiving some what slow due to slow server.

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2017-06-20 at 10:05 am
Support Expired

#20919
iLUXme
Participant
Topics: 2
Replies: 8
Total posts: 10
Post count: 10
Dear Support Team,

from the couple of testings client receives their notifications, but the Admin notification is not working from all the test,

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2017-06-20 at 10:51 am

#20920
Wajid Khan
Keymaster
Topics: 5
Replies: 1543
Total posts: 1548
Post count: 1876
Hi
Admin And Client Mail it’s working fine….

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