Captcha and other widget doesn't load at first time

Need help with a different issue? Search the forums or open a new ticket.

Open a support ticket

This topic has 14 replies, 3 voices, and was last updated 10 years ago by Anonymous.

2016-09-02 at 12:28 pm
Support Expired

#16385
deytech
Participant
Topics: 3
Replies: 13
Total posts: 16
Post count: 13
The captcha and widgets on signup pages http://mixtapecartel.com/register/ (and many more other pages) on the website http://mixtapecartel.com/ does not loads at the first time the website is launched. We have to refresh the page for the captcha to show up.
As a workaround I tried turning OFF the AJAX from the MusicPlay theme option and the captcha worked, but then the Mobile Menu stopped responding.

Reply
2016-09-02 at 12:28 pm
Support Expired

#16386
deytech
Participant
Topics: 3
Replies: 13
Total posts: 16
Post count: 13
The website is http://mixtapecartel.com/

Reply
2016-09-02 at 12:52 pm

#16387
Anonymous
Inactive
Topics: 0
Replies: 3227
Total posts: 3227
Post count: 0
We have already mentioned in Item Details Page as
Note: Using the theme ajaxified option will not give compatibility for some plugins. we would recommend to use non ajaxified option to make work with thirdparty plugins. You can enable or disable the ajaxified option from theme options panel.

After disabling the ajaxified option, if the mobile menu won’t work try deactivating the plugins one by one and see. May be it is conflicting with some plugin.

Reply
2016-09-05 at 5:08 pm
Support Expired

#16405
deytech
Participant
Topics: 3
Replies: 13
Total posts: 16
Post count: 13
I deactivated all the plugins but still the same problem. The mobile menu is non responsive. The error is within your theme code I guess.

Reply
2016-09-06 at 10:25 am

#16409
Anonymous
Inactive
Topics: 0
Replies: 3227
Total posts: 3227
Post count: 0
It’s working fine at our end.
If you can provide us WP Logins to your website with URL then we can take a closer look at it. Make sure you set the post as private reply so that only admin can see your wp-logins.

Reply
2016-09-06 at 11:11 am
Support Expired

#16416
deytech
Participant
Topics: 3
Replies: 13
Total posts: 16
Post count: 13
This reply has been marked as private.

Reply
2016-09-06 at 12:00 pm

#16418
Anonymous
Inactive
Topics: 0
Replies: 3227
Total posts: 3227
Post count: 0
I have seen that you are using older version of the theme 4.4.0. Kindly update the theme to latest version 5.2.0. But before updating it to latest version5.2.0, take a backup of the older version 4.4.0 before making an update.

MusicPlay – v5.2.0 – Updated – 27th July 2016 – is available for download. Make sure you take a backup of the old version before updating to the latest version of the theme. Please do check the theme ChangeLog.txt file provided in the full package downloaded from themeforest/codecanyon.

Reply
2016-09-14 at 4:44 pm
Support Expired

#16508
deytech
Participant
Topics: 3
Replies: 13
Total posts: 16
Post count: 13
This reply has been marked as private.

Reply
2016-09-14 at 4:46 pm
Support Expired

#16509
deytech
Participant
Topics: 3
Replies: 13
Total posts: 16
Post count: 13
Its not even letting me to login as admin via the url – http://mixtapecartel.com/login/

Reply
2016-09-14 at 5:06 pm

#16512
Fem
Keymaster
Topics: 2
Replies: 5215
Total posts: 5217
Post count: 6003
I think you have crossed the memory limit or might be a glitch in the plugin or coding somewhere in the theme. Try first increasing your memory limit, here is the article which helps you increasing the memory http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

If the problem still persist please contact us via Skype so that we can help you out.

Reply
2016-09-14 at 5:13 pm
Support Expired

#16513
deytech
Participant
Topics: 3
Replies: 13
Total posts: 16
Post count: 13
Memory limit is 256M. Check – http://mixtapecartel.com/memory.php

Reply
2016-09-16 at 10:47 am

#16535
Anonymous
Inactive
Topics: 0
Replies: 3227
Total posts: 3227
Post count: 0
Kindly once again try updating the theme to latest version and see because the version which you are using is the oldest version and there exists an javascript error in the console mode. Try updating to latest and then if it don’t work then if you can provide us ftp details of your website then we can take a closer look at it. Make sure you set the post as private reply so that no one can see your ftp details.

Reply
2016-09-16 at 5:23 pm
Support Expired

#16546
deytech
Participant
Topics: 3
Replies: 13
Total posts: 16
Post count: 13
Thats probably displaying older theme information because I moved the stylesheet from the previous installation to this new one since I made many changes for the site inside the stylesheet

Reply
2016-09-16 at 5:28 pm
Support Expired

#16547
deytech
Participant
Topics: 3
Replies: 13
Total posts: 16
Post count: 13
What I am now doing is that I created a new hosting instance and installed fresh wordpress on it. The url is http://newsite.mixtapecartel.com/
I have uploaded the new version of the theme and moving the database. Please can you let me know what all files were modified in the new release? Because I had added code to a few more files like functions.php, etc. So if I know which files were being modified I will migrate the changes successfully.

Reply
2016-09-16 at 5:57 pm

#16548
Anonymous
Inactive
Topics: 0
Replies: 3227
Total posts: 3227
Post count: 0
Have a look at the screenshot below for the modified files.

Reply

You must be logged in to reply to this topic.